Cast Member at The Walt Disney Company

Dublin, County Dublin, Ireland

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, EntertainmentIndustries

Requirements

Passion for interacting with Guests of all ages
Attention to detail and ability to prioritise Guests and tasks
Retail/service experience in sales preferred but training will be given
Flexibility to work different days/shifts as needed based on availability given
Ability to assist with store events which may be scripted or non-scripted
Ability to understand store commercial targets and daily expectations (e.g., talk ups, go with, basket fill)
Housekeeping skills to ensure both on stage and back stage areas are clean and tidy
Time management and organisational skills
Success in working in a team environment
Good communication skills, being able to adjust communication to the guest
Professional appearance
Ability to learn about the product and the franchise
Visual merchandising experience (albeit training will be given)
Cash handling and till work/card transactions (albeit training will be given)
Discount eligibility checks and integrity

Responsibilities

Engage Guests in magical experiences throughout the Store, delighting them with stories while providing options of quality, innovative products that meet their needs
Provide exceptional service that exceeds the Guest’s expectations by focusing on the show they experience to ensure it is unique and memorable
Maintain integrity of the brand while adhering to grooming guidelines
Take a proactive role in maintaining Disney brand standards
Maintain a neat and organised Store, on stage and back stage, so that product is clearly represented and available for replenishment
Maintain and participate in producing company visual standards to present an outstanding Store environment
Ensure all new product is on stage so that Guests experience the most current assortment
Assist with stock deliveries and replenishment to agreed standards
Participate in markdowns, event set-up, and Stage Sets
Achieve financial and productivity goals as agreed with the management team through appropriate actions and use of Guest service behaviours
Set priorities and manage time effectively and efficiently
Welcome every guest with a smile and make eye contact, accompanying them through the sales process
Perform effective till transactions that enhance Guest perception and observe all relevant SOPs, protecting company assets including cash handling

Skills

Key technologies and capabilities for this role

Customer ServiceGuest EngagementProduct KnowledgeTeamworkCommunicationRetail SalesStorytellingEmpathyBrand Promotion

Questions & Answers

Common questions about this position

Is this a full-time or part-time position?

This is a part-time position requiring permanent employment of at least 12 or 16 hours per week.

What is the salary or compensation for this Cast Member role?

This information is not specified in the job description.

What key attributes or skills are needed for the Cast Member position?

Key attributes include being passionate and enthusiastic about Disney products, warm and approachable, energetic and empathetic, knowledgeable and positive, confident and honest, and loyal to the brand and guests.

What does the company culture emphasize for Cast Members?

The culture emphasizes creating magical, memorable Disney experiences for guests through passion, enthusiasm, high energy, empathy, and exceptional guest service while maintaining brand integrity.

What makes a strong candidate for the Cast Member role?

A strong candidate demonstrates passion for Disney, prioritizes guest interactions with warmth and energy, maintains store standards, achieves sales goals, and communicates confidently with guests of all ages.