Carrier Support Specialist at Arrive Logistics

The Carrier Support Specialist will proactively track and resolve shipment issues, communicate internally and escalate problems as needed, and ensure customer satisfaction through timely updates and accurate information entry in tracking software. They will handle inbound and outbound calls to drivers and dispatchers, utilize various tracking tools, and maintain a high standard of quality in all communications. Additionally, the role involves collaborating with internal departments, following company SOPs, utilizing a tracking board, and ensuring loads are updated in a timely manner to meet customer appointment times and exemplify assertiveness in issue identification and resolution.