Director, CRM Systems
TebraSalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
TechnologyIndustries
Requirements
- Bachelor’s degree in Information Systems, Business Administration, or related fields (preferred, not required)
- 5+ years of experience in systems administration or business systems management
- Familiarity with Salesforce, NetSuite, Wrike, and Workato (or similar platforms)
- Experience managing or influencing software procurement, renewals, or vendor negotiations
- Excellent problem-solving skills, especially in technical or cross-functional contexts
- Strong communication and documentation skills, including stakeholder-facing presentations
- Systems configuration and technical troubleshooting
- SaaS contract and vendor management
- Cross-functional communication and negotiation
- Analytical thinking and cost optimization
- Process documentation and continuous improvement
- Preferred Qualifications
- Prior experience with SaaS spend analysis and procurement operations
- Background in IT asset management or contract lifecycle management
- Certification in Salesforce Admin, NetSuite Admin, or related systems
Responsibilities
- Administer and maintain core CRM & ERP business systems including Salesforce, NetSuite, Wrike, and related integrations via Workato
- Manage user roles, permissions, configurations, and workflows to meet operational needs
- Troubleshoot system issues, resolve tickets, and support end users across departments
- Coordinate with internal stakeholders and external vendors to implement system enhancements
- Maintain documentation related to systems configuration, processes, and integrations
- Monitor and analyze SaaS application usage to identify optimization opportunities and reduce redundant spend
- Own the lifecycle of software renewals — assess value, forecast needs, and develop cost-saving strategies
- Review and negotiate vendor contracts in collaboration with Legal and Finance teams
- Evaluate new software solutions, conduct ROI analysis, and guide stakeholders in tech selection decisions
- Maintain a centralized inventory of business applications, licenses, renewal dates, and contract terms
Skills
Salesforce
NetSuite
Wrike
Workato
Systems Administration
User Management
Workflow Configuration
Troubleshooting
Integrations
SaaS Management
Vendor Negotiation
Contract Analysis
ROI Analysis
Granicus
Digital solutions for government agencies
About Granicus
Granicus provides digital solutions specifically designed for government agencies and public sector organizations. Their software products help improve the efficiency and transparency of government operations. Granicus offers a variety of tools, including platforms for managing public meetings, live streaming legislative sessions, and facilitating citizen engagement and feedback. These solutions enable government entities to communicate better with citizens and deliver services online more effectively. Unlike many competitors, Granicus focuses exclusively on the GovTech market, catering to a wide range of clients from federal to local government levels. The company's goal is to enhance public engagement and streamline government processes through technology, generating revenue primarily through subscription-based services and professional support.
Core, West VirginiaHeadquarters
1999Year Founded
$10MTotal Funding
EARLY_VCCompany Stage
Government & Public SectorIndustries
1,001-5,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
401(k) Company Match
Paid Parental Leave
Group legal coverage
Risks
Integration challenges with Simpleview and SmartGov may delay product enhancements.
Focus on destination marketing could divert attention from core GovTech services.
Intensifying competition in the GovTech market pressures Granicus to innovate rapidly.
Differentiation
Granicus specializes in digital solutions for government agencies, enhancing public engagement.
The company offers subscription-based services, ensuring a steady revenue stream.
Granicus provides tools for managing public meetings and live video streaming.
Upsides
Increased demand for digital public engagement tools boosts Granicus' market potential.
Acquisitions of Simpleview and SmartGov expand Granicus' market share and service offerings.
Growing government funding for digital transformation projects offers new revenue streams.
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