[Remote] Business Applications Manager at Olo

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

5+ years of experience across Revenue Enterprise Applications support including: Salesforce.com, Clari, Gong, Outreach, Data Warehousing, Visualization, HRIS, and ERP systems
3+ years of experience analyzing business requirements, developing, documenting, and implementing process flows and solution designs
Experience collaborating with business stakeholders, solution architects, developers and testers to drive end-to-end solutions
Expertise in business process modeling and diagramming (swimlane and sequence diagrams, process flows, UML, wireframes)
Experience with supporting technologies such as JIRA, Snowflake, Tableau, Lucidchart, SOQL, SQL
Experience working with agile methodologies and release planning
Experience self-managing projects in a fast-paced and dynamic environment, including developing project/sprint plans and reporting project status to executives

Responsibilities

Partner with the Revenue Systems team to collaborate on team dependencies and build a community of practice
Work closely with functional leaders and technical teams to develop strong relationships across the organization, acting as a subject matter expert (SME) and trusted technical advisor in system processes
Oversee and manage Olo’s Salesforce Administrator to build and maintain Salesforce solutions that accelerate our teams across our sales organization
Perform analysis of business requirements and recommend process or platform solutions and enhancements to internal stakeholders
Recommend and drive alternative technical solutions and explore the adaptation of policies, procedures, standards, techniques, materials, and equipment to meet specific cross-functional stakeholder needs and provide best of breed practice technology solutions
Work with various data groups to understand cross-functional data requirements and encourage data driven decision making in the delivery of business solutions (process and/or technology)
Identify resource requirements based on business and solution requirements, working with resource managers to obtain project commitment
Perform ad-hoc analyses of technology effectiveness to support ongoing strategic and tactical business initiatives
Define functional requirements, process flow diagrams and clear and concise user stories to deliver a scalable solution to the business goals

Skills

Key technologies and capabilities for this role

SalesforceSalesforce AdministrationSales OperationsRevenue SystemsBusiness Requirements AnalysisProcess Flow DiagramsCross-functional CollaborationData AnalysisCRMSME

Questions & Answers

Common questions about this position

Is this position remote-friendly?

Yes, you can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

What salary or compensation does this role offer?

This information is not specified in the job description.

What experience and skills are required for this role?

Candidates need 5+ years of experience across Revenue Enterprise Applications support including Salesforce.com, Clari, Gong, Outreach, Data Warehousing, Visualization, HRIS, and ERP systems, plus 3+ years analyzing business requirements and expertise in business process modeling and diagramming.

What is the team structure for this position?

The role reports to the Sr. Director, Sales Operations & Analytics, supports Olo’s Sales Operations & Analytics team, oversees and manages Olo’s Salesforce Administrator, and works cross-functionally with functional leaders, technical teams, and various data groups.

What makes a strong candidate for this Business Applications Manager role?

A strong candidate has 5+ years in Revenue Enterprise Applications like Salesforce, experience self-managing projects in fast-paced environments, expertise in business process modeling, and a passion for system capabilities and supporting internal customers.

Olo

SaaS platform for restaurant digital ordering

About Olo

Olo provides a Software-as-a-Service (SaaS) platform designed for on-demand restaurant commerce, focusing on digital ordering and delivery. The platform allows multi-location restaurant brands to manage their digital channels in one place, integrating various systems for orders, deliveries, and customer interactions. This integration helps restaurants streamline their operations and enhance customer engagement. Olo's business model includes a subscription service for restaurants, along with transaction fees for each order processed, ensuring a steady revenue stream that grows with their clients' success. The company's goal is to support the digital transformation of the restaurant industry, making it easier for restaurants to meet the increasing demand for online food ordering and delivery.

New York City, New YorkHeadquarters

2005Year Founded

$176.4MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

401(k) Company Match

Home Office Stipend

Company Equity

Parental Leave

Risks

Increased competition from Square's integrated solutions may attract Olo's clients.

Olo's reliance on partnerships poses risks if partners face operational difficulties.

Labor shortages could hinder the effectiveness of Olo's self-ordering kiosks with GRUBBRR.

Differentiation

Olo integrates seamlessly with existing restaurant systems for efficient order management.

Olo's platform supports over 60,000 restaurants, showcasing its scalability and reliability.

Olo offers a dual revenue model with subscription fees and transaction-based income.

Upsides

Olo's partnership with GRUBBRR enhances omnichannel dining experiences, boosting customer satisfaction.

The launch of 'Loyalty for Borderless Accounts' strengthens customer engagement and retention.

Olo's relocation to One World Trade Center signifies growth and increased market presence.

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