Business Operations Program Manager

Employment Type: Full-time Location Type: Remote Salary: Competitive compensation, paid twice per month - dependent on experience & location

Position Overview

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

We are seeking a detail-oriented and proactive Business Operations Program Manager to join our dynamic team and drive process improvement across our operations. In this role, you’ll lead strategic initiatives for Central Operations, streamline workflows, and support strategic decision-making through data and automation. The ideal candidate thrives in ambiguity, operates with urgency, and sees inefficiencies as opportunities to build scalable systems.

Key Responsibilities

Data Analysis

• Collect, analyze, and interpret complex data sets to provide actionable insights for operational decisions.
• Present data-driven findings to stakeholders, highlighting trends, forecasts, and opportunities for improvement.
• Utilize data analysis tools to support decision-making and drive operational efficiency.
• Proficient in Microsoft 365 (Excel, Powerpoint), Google Workspace (Sheets, Slides), and preferred experience with programming languages (Python, R, SQL, etc.).

Process Optimization

• Audit internal workflows to eliminate friction, reduce costs, and improve speed at scale.
• Recommend and implement end-to-end improvements for our Owners, Guests, and internal stakeholders with technology or automation.
• Design and implement improvements using documentation, tooling, automation, or system integrations.
• Develop operational KPIs (e.g., onboarding completion time, cost per turn, vendor quality) and drive continuous improvement and accountability through regular reporting.
• Design and maintain standard operating procedures (SOPs) to ensure consistency and long-term scalability.
• Conduct regular process audits to identify further improvement opportunities.

Program & Project Management

• Own and execute cross-functional initiatives from discovery through implementation, ensuring clear timelines, accountability, and outcomes.
• Partner with teams across internal teams including, Central Operations, Field Operations, Product, Tech, Listings, and Finance to align goals, mitigate risk, and remove blockers.
• Proactively manage ambiguity and keep projects moving forward in a fast-paced environment.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 3+ years of experience in business operations, data analytics, procurement, or project management.
• Strong analytical skills with the ability to interpret data and generate insights across large datasets and operational tools.
• Familiarity with automation tools or scripting/SQL skills is a plus.
• Proven ability to take ownership and drive measurable impact independently.
• Excellent project management skills with a track record of delivering results on time and within budget.
• Exceptional written and verbal communication skills; able to influence cross-functional stakeholders.

Benefits

• Flexible workplace - work from anywhere outside the US.
• We are a hospitality company so we support our staff and guests 7 days a week.
• When you join AvantStay: You'll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we're about more than that.

Work Schedule

• This role will require approximately 40 hours of work per week on a 5-days on, 2-days off schedule.
• Primary hours are Monday through Friday during US business hours.