Job Description: Program Lead, Enterprise Transformation

Employment Type: Employee: Full Time

Why We Work at Dun & Bradstreet

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.

Position Overview

This role will serve as the single point of accountability for program execution, risk mitigation, and executive-level reporting. The ideal candidate will bring deep experience in enterprise transformation, product lifecycle management, and stakeholder alignment across a complex, matrixed organization. A critical component of this role will be the proactive coordination and alignment across all impacted functions to ensure a seamless customer experience.

Essential Key Responsibilities

• Lead global transformation programs across all systems, products, and customer touchpoints, ensuring alignment with strategic business goals.
• Establish and manage a comprehensive program governance framework, including executive level reporting, steering committees, workstream leads, and risk management protocols. This includes providing regular updates to the Enterprise Risk Committee on progress towards overall risk remediation.
• Oversee the modernization of all core platforms and the redesign of customer communications and remediation timelines to ensure clarity, compliance, and continuity.
• Coordinate impact assessments, remediation planning, and execution across internal systems and customer-facing platforms, including the potential engagement of external vendors to support platform delivery, customer readiness assessments, and subsequent remediations.
• Assess customer impacts, define remediation strategies, and build a structured program to manage customer-side changes and communications. Drive cross-functional readiness and testing to ensure teams are prepared for each phase. Establish feedback loops and embed change management to support adoption and smooth transitions.
• Drive alignment and build consensus across cross-functional teams including Product, Technology, Data, Legal, Compliance, and Customer Operations to ensure seamless implementation globally.
• Serve as the executive sponsor for change management and provide regular updates and strategic insights to the Executive Committee, including progress, risks, and mitigation strategies.
• Manage program budgets, resources, timelines, KPIs, and vendor relationships as needed.

Essential Skills and/or Certifications

• 15+ years of experience in enterprise transformation, program leadership, or technology strategy roles.
• Proven track record of leading complex, large-scale, multi-year, cross-functional initiatives in a global organization.
• Deep understanding of data governance, customer identity systems, and enterprise architecture.
• Strong and proven change management discipline, leading organizational change, including stakeholder engagement and adoption strategies.
• Strong understanding of product development, customer experience design, and digital transformation.
• Experience with regulatory or compliance-driven change programs is highly desirable.
• Strong executive presence, with exceptional communication and stakeholder management skills, including experience presenting to C-level executives and Boards.
• PMP, PgMP, or equivalent certification preferred.

Mindset and Approach

• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies.