Business Operations Manager at Taptap Send

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

FintechIndustries

Requirements

4-8 years of experience in a high-performing, analytical environment (consulting, biz ops, startup/scale-up, or similar)
Proven track record of taking initiatives from concept to execution
Strong analytical skills; comfortable with SQL, Excel, and other tools

Responsibilities

Own and lead key initiatives on new product—diving into problems, building execution plans, and delivering results
Partner with teams across the org (Product, Engineering, Finance, Customer Service, Ops, Legal, etc.) to get stuff done
Design and improve key business processes and systems
Collaborate with product and engineering teams to build internal tools that drive efficiency and scalability
Support tech prioritization and resourcing decisions with key inputs on what we need to scale new product lines
Conduct high-quality analysis using SQL, Excel, and other tools to support decision-making
Help shape internal operating cadence, tracking KPIs and ensuring accountability

Skills

Taptap Send

Facilitates cross-border mobile money transfers

About Taptap Send

Taptap Send facilitates mobile money transfers across borders, primarily targeting individuals in the UK, EU, US, Canada, and UAE who wish to send money to family and friends in Africa, Asia, the Caribbean, and Latin America. Users can complete transactions easily by providing the recipient's name and mobile number, allowing funds to be deposited instantly into the recipient's mobile money wallet. This process eliminates the need for physical visits to money transfer agents and significantly reduces waiting times for recipients. Taptap Send operates in the remittance market, generating revenue through transaction fees and favorable exchange rates, making it a cost-effective alternative to traditional money transfer services. The company's goal is to provide a fast, secure, and affordable way to send money internationally, using technology to simplify the transfer process.

New York City, New YorkHeadquarters

2018Year Founded

$76.3MTotal Funding

SERIES_BCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Health Insurance

401(k) Retirement Plan

Company Equity

Professional Development Budget

Risks

Regulatory compliance issues in Ghana could disrupt operations in other countries.

The introduction of 'Charities' may divert focus from core remittance services.

Reliance on transaction fees and exchange rates is threatened by competitors offering lower fees.

Differentiation

Taptap Send offers instant deposits into mobile wallets, enhancing user convenience.

The platform focuses on underserved markets, providing financial inclusion opportunities.

Taptap Send's user-friendly interface requires only a recipient's name and mobile number.

Upsides

Increased smartphone penetration in Africa and Asia expands Taptap Send's potential user base.

The global remittance market is projected to grow, boosting demand for Taptap Send's services.

Partnerships with platforms like CompareRemit broaden Taptap Send's audience and transparency.

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