Business Operations & AI Strategist

Company Overview: TrueML

TrueML is a mission-driven financial software company dedicated to creating better customer experiences for distressed borrowers. We believe consumers deserve personal, digital-first experiences that align with their lifestyles, especially when managing finances. TrueML leverages machine learning to engage customers digitally and adapt strategies in real-time based on their interactions. Our team comprises inspired data scientists, financial services industry experts, and customer experience fanatics building technology that serves people by recognizing their unique needs and preferences as human beings, striving to ensure no one is locked out of the financial system.

About the Role

We are seeking a Business Operations & AI Strategist to lead the transformation of our operational processes by embedding AI and automation. This role requires a blend of deep business insight and expertise in emerging AI technologies to identify inefficiencies, streamline workflows, and drive scalable impact. This is not a traditional BizOps role; it's an opportunity to design the future of work at TrueML. You will collaborate cross-functionally to deliver intelligent solutions that reduce manual effort, boost productivity, and empower our teams to operate faster and smarter.

Key Responsibilities

AI Strategy & Execution

• Develop and implement AI-driven strategies to enhance business performance.
• Identify and evaluate AI/RPA technologies to optimize workflows and reduce operational costs.
• Lead the end-to-end development and deployment of AI and automation initiatives.
• Ensure ethical, transparent, and responsible AI implementation.
• Stay current on emerging AI/RPA trends and translate insights into business value.

Process Discovery & Optimization

• Identify and analyze manual, rule-based processes ripe for automation.
• Conduct detailed process mapping and workflow analysis to highlight inefficiencies.
• Collaborate with stakeholders to document requirements and define clear objectives.

Solution Design & Development

• Design intelligent automation solutions using AI (e.g., NLP, ML, IDP) and RPA platforms (e.g., UiPath, Power Automate).
• Define solution architecture, technical specifications, and integration plans.
• Partner with development teams to ensure scalable, maintainable delivery.

Implementation & Lifecycle Management

• Oversee deployment with minimal operational disruption.
• Develop and execute testing plans to ensure reliability and performance.
• Manage the full lifecycle from concept through post-implementation support.

Monitoring & Continuous Improvement

• Set up performance monitoring for deployed automations.
• Conduct regular reviews for optimization and scalability.
• Champion a culture of continuous improvement in intelligent automation.

Stakeholder Enablement & Change Management

• Act as the automation evangelist, educating teams and advocating for AI-first thinking.
• Facilitate workshops and trainings to drive adoption.
• Lead change management efforts to ensure smooth transitions.

Reporting & Impact Measurement

• Define KPIs and track ROI for automation initiatives.
• Deliver clear, concise reporting to leadership on progress and outcomes.

Requirements

Experience & Skills

• 5–8 years of experience in business operations, process optimization, or technical consulting.
• 3–5 years of hands-on automation experience with RPA platforms (UiPath, Automation Anywhere, etc.).
• Familiarity with AI/ML techniques (NLP, IDP, predictive modeling) and their real-world application.
• Strong analytical skills and the ability to deconstruct complex processes.
• Proven ability to lead cross-functional automation initiatives from discovery to deployment.
• Exceptional communication skills with the ability to convey technical concepts to non-technical audiences.

Employment Type

• Full-time

Work-Life Benefits

• Unlimited PTO
• Medical benefit contributions in congruence with local laws and type of employment agreement