Customer Onboarding Strategist, Enterprise

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Public Relations, CommunicationsIndustries

Requirements

Candidates should possess at least two years of professional experience, including a minimum of one year in SaaS customer onboarding, customer success management, project management, or coaching roles. They should also demonstrate an ability to manage project scope and delivery timelines across multiple projects.

Responsibilities

As a Customer Onboarding Strategist, the individual will become a Muck Rack product expert, establish strong relationships with new and existing customer stakeholders, conduct daily customer calls to provide account walkthroughs and educate on product capabilities, ensure efficient technical setup completion, leverage feedback for onboarding process improvement, and develop a deep understanding of customer business objectives. They will also track the number of accounts onboarded per quarter and monitor customer health scores after 90 days.

Skills

Customer Onboarding

SaaS Platform

Public Relations

Communications

Media Monitoring

Brand Reputation Management

PR Analytics

Product Implementation

Customer Education

Stakeholder Management

Relationship Building

Muck Rack

PR management software for media relations

About Muck Rack

Muck Rack provides a platform that connects public relations (PR) professionals with journalists. Its main product is a Public Relations Management (PRM) software that allows users to identify suitable journalists for their stories, track media coverage, and assess the effectiveness of their PR campaigns. The software features a user-friendly interface and a comprehensive database of journalists, which simplifies the process of media outreach for PR agencies, corporate communication teams, and educational institutions. Muck Rack differentiates itself from competitors by offering a subscription-based model that includes not only the PRM tools but also educational resources through Muck Rack Academy, where users can take courses and earn certifications. The goal of Muck Rack is to enhance the efficiency and effectiveness of media relations for its clients, helping them to demonstrate the value of their PR efforts.

Miami, FloridaHeadquarters

2009Year Founded

$175.1MTotal Funding

SERIES_ACompany Stage

Consulting, Enterprise Software, EducationIndustries

201-500Employees

Benefits

Fully distributed

Geo-neutral compensation

Time off

Health, vision, & dental insurance

401k

Paid parental leave

Full WFH setup reimbursement

Learning & development

Risks

Increased competition from AI-driven PR tools challenges Muck Rack's market position.

Integration challenges from acquisitions may disrupt service continuity and customer satisfaction.

Rapid AI advancements may outpace Muck Rack's innovation, risking obsolescence.

Differentiation

Muck Rack offers a comprehensive PRM software connecting PR professionals with journalists.

The platform includes a robust journalist database for targeted media outreach.

Muck Rack provides educational resources through Muck Rack Academy for skill enhancement.

Upsides

Acquisitions of Ruepoint and Keyhole enhance Muck Rack's media intelligence services.

New AI features improve workflow efficiency and provide advanced insights for PR professionals.

Partnership with Source of Sources expands network and resources for media coverage.

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