Branch Coordinator/Customer Service Rep at Owens & Minor

Chico, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

High School Diploma or equivalent
At least one-year related work experience
Intermediate to advanced computer skills
Proficient working within multiple systems at once
Effective communication in person, on the phone and electronically
English (reading, writing, verbal)
Intermediate level math skills
Organizing
Problem Solving/Analysis
Patient Focused
Teamwork
Time Management/Multi-tasking

Responsibilities

Act as first point of contact to patients arriving in person
Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary
Perform processing duties for the branch; including, but not limited to, creating and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry
Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines; request health plan authorizations/information as required; either electronically or verbally
Review of new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible
Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box
Perform outbound customer satisfaction calls to patients and referrals
May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment
May perform functional tests on certain respiratory equipment
Performs other duties as required

Skills

Key technologies and capabilities for this role

Customer ServiceMulti-line Phone SystemInbound CallsOrder ProcessingInsurance DocumentationTroubleshooting

Questions & Answers

Common questions about this position

What is the salary range for the Branch Coordinator position?

The anticipated salary range is $16.44 - $26.69 per hour, though actual compensation may vary based on experience, skills, education, and location.

Is this a remote position?

No, this is not a remote role. It requires in-person work with 10% travel between Yuba City, Grass Valley, and Chico, on a Monday-Friday 9am-5pm shift.

What skills are required for the Branch Coordinator role?

Key skills include excellent customer service, proficiency with multi-line phone systems, data entry, insurance verification, and processing orders across multiple systems.

What benefits does Owens & Minor offer?

Benefits include medical, dental, and vision insurance available on the first working day, 401(k) eligibility after one year, employee stock purchase plan, and tuition reimbursement, with full benefits starting on Day 1.

What makes a strong candidate for this Branch Coordinator position?

Strong candidates excel in customer service as the first point of contact, can handle inbound calls and troubleshooting, process orders efficiently including insurance verification and data entry, and collaborate with teams to ensure timely patient care.