Billing Operations Analyst at Twilio

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, CommunicationsIndustries

Requirements

1-3 years experience in an Operations role
Strong experience in the area of Billings / Revenue / Order to Cash
Demonstrated problem-solving, strong interpersonal and communication skills
Solid experience working with large volume transactions with strong attention to detail
Advanced Excel user: able to handle very large raw data sets using pivots and other functions such as VLOOKUPS
Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience
E-invoicing experience for Mexico
Excellent written and verbal communication skills in English
Periodic weekend work will also be required for this role
Desired
Experience working with Oracle, and Salesforce is advantageous, although not essential
Proficient in Portuguese

Responsibilities

Maintaining Revenue Team external customer email, responding to customer and other external queries in a timely manner and onboard customers to Twilio’s internal billing system and Financial ERP system
Gather and format large raw data sets to assist with customer billing reporting and queries
Participating in month end close, including: Managing and tracking recurring billing and managing approvals, tracking and application of customer credits
Analysis of revenue related balance sheet accounts
Ad hoc customer financial reporting
Assisting and participating in the development and implementation of financial controls and process surrounding revenue and invoicing
Onboard customers to Twilio’s internal billing system and Financial ERP system
Participating in external and internal audits, as requested

Skills

Billing Operations

ERP Systems

Data Formatting

Customer Onboarding

Revenue Analysis

Month-End Close

Recurring Billing

Financial Reporting

Customer Service

Twilio

Cloud communications platform for developers

About Twilio

Twilio provides a cloud communications platform that enables developers to add various communication features like voice, messaging, video, and email to their applications. By using Twilio's APIs, developers can easily integrate these functionalities into their software, allowing for seamless communication with users. What sets Twilio apart from its competitors is its flexible pay-as-you-go pricing model, which charges clients based on their actual usage, making it suitable for businesses of all sizes, from startups to large enterprises. The company's goal is to empower businesses across different industries, such as healthcare, finance, retail, and education, to enhance their communication strategies and improve customer engagement.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$243.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Vacation: Twilio offers generous annual time off in all countries for you to enjoy.

Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.

Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.

Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.

Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.

Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.

Risks

End-of-life for Programmable Video tool may lead to customer dissatisfaction.

Layoffs of 295 workers could decrease morale and affect service quality.

Engagement with Qatalyst Partners suggests potential internal conflicts and strategic shifts.

Differentiation

Twilio integrates voice, video, messaging, and email into applications, enhancing communication capabilities.

The pay-as-you-go pricing model offers flexibility and scalability for businesses of all sizes.

Twilio's APIs enable developers to build and scale communication solutions efficiently.

Upsides

Acquisition of SendGrid enhances Twilio's email API offerings, boosting market share.

Collaboration with Jack Henry strengthens Twilio's presence in the financial services sector.

Partnership with CareNote expands Twilio's reach into specialized markets like pastoral care.

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