[Remote] Analyst, Workforce Management at Grow Therapy

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, Healthcare TechnologyIndustries

Requirements

2-5 years of experience in workforce capacity planning, preferably in a customer support environment with headcount distributed across FTE and BPO populations
Strong understanding of customer support metrics and KPIs
Strong proficiency in data analysis and reporting tools (e.g., Excel, SQL, & Looker)
Successful working independently and remotely, and adapt well to changing priorities and customer needs
Skilled in analyzing data to inform strategic decision-making and possess a strong attention to detail, understanding how individual data points contribute to broader trends and insights
Bonus: Experience with Assembled (workforce management software)

Responsibilities

Develop and maintain accurate short-term and long-term headcount forecasts based on historical data, seasonality, business trends, and anticipated growth
Analyze call volume, handle time, and other relevant metrics to determine optimal staffing levels across all support channels
Create and manage capacity models to project resource needs and identify potential gaps or surpluses
Forecast and manage the needs of both FTE and BPO resources, balancing cost and service level objectives
Collaborate with BPO partners to ensure alignment on capacity planning, forecasting, and performance management
Work with finance on the budget related to headcount and BPO expenses
Partner with Leads, Managers, Strategy Leads to develop and implement workflows, reports, and other related initiatives to ensure our staffing is successful

Skills

Key technologies and capabilities for this role

headcount forecastingcapacity managementworkforce planningdata analysistrend forecastingstaffing modelsreportingmetrics analysisSLA managementcost optimization

Questions & Answers

Common questions about this position

What experience is required for the Analyst, Workforce Management role?

Candidates need 2-5 years of experience in workforce capacity planning, preferably in a relevant field.

What are the main responsibilities of this position?

The role involves developing headcount forecasts, analyzing metrics like call volume and handle time, creating capacity models, managing FTE and BPO resources, collaborating with partners and finance, and partnering with leads and managers on workflows and reports.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of company culture can I expect at Grow Therapy?

Grow Therapy is building a team of entrepreneurs and mission-driven go-getters focused on improving mental healthcare accessibility through technology.

Grow Therapy

Online platform for booking therapy sessions

About Grow Therapy

Grow Therapy is an online platform that connects clients with therapists, allowing users to easily find and book mental health services. The platform ensures quick access to therapy, promising appointments within two days, and simplifies the insurance process for therapy costs. It also provides resources for exploring medication options, enhancing its comprehensive mental health support. Grow Therapy operates across multiple states and accepts various insurance providers, aiming to make mental health services more accessible and efficient.

New York City, New YorkHeadquarters

2020Year Founded

$144MTotal Funding

SERIES_CCompany Stage

Consumer Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Unlimited Paid Time Off

Wellness Program

Competitive Salary

Risks

Increased competition from AI-driven startups threatens market share.

Integration challenges with Big Health partnership may affect service delivery.

Reliance on insurance providers exposes revenue to policy changes.

Differentiation

Grow Therapy offers a comprehensive suite of business tools for mental health providers.

The platform ensures quick therapist access, with appointments available within two days.

Grow Therapy simplifies insurance use, making therapy more accessible and affordable.

Upsides

Recent $88M Series C funding boosts expansion and product development.

Partnerships with Big Health expand service offerings and market reach.

Measurement-informed care system launch enhances patient outcomes and provider attraction.

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