Bilingual Customer Service Representative (English/Spanish)
Garner HealthFull Time
Junior (1 to 2 years)
Candidates must have at least 8 months of experience in a quota-carrying, outbound B2B SaaS sales position and experience with outbound cold-calling. Bilingual English/Spanish speaking proficiency is required, along with exceptional time management skills and the ability to prioritize tasks. Comfort navigating multiple platforms and systems simultaneously, a collaborative spirit, and interest in a fast-paced, high-growth environment are also essential. Candidates should demonstrate empathy, thoughtfulness, coachability, a team-before-self mindset, attention to detail, and self-motivation with the ability to work independently. Experience using a CRM is necessary.
The Bilingual Sales Development Representative will identify potential net-new accounts and engage with qualified accounts to convert them into meetings for the Account Executive sales team. This role involves outbound cold calling, handling inbound opportunities, and communicating the company's value proposition while answering questions. Responsibilities include generating and qualifying leads, making outbound calls, following up with individuals promptly, stimulating interest in Huntress by focusing on its value, and identifying new accounts through research. Candidates will answer client questions with honesty and professionalism, improve cold calling skills and messaging tactics, complete tasks, respond to inbound inquiries promptly, and thoroughly document all interactions and prospecting efforts in the CRM. Collaboration with peers and management to achieve team success is also expected.
Managed endpoint detection and response services
Huntress provides managed endpoint detection and response (EDR) services to protect businesses from cyber threats, particularly ransomware. Their service includes 24/7 monitoring of clients' systems to identify potential cyberattacks. When a threat is detected, their team of security experts verifies the activity and alerts the client only if necessary, reducing the number of false positives that can occur with other services. In addition to threat hunting, Huntress offers security awareness training and resources like eBooks and webinars to educate employees about cybersecurity risks. Their commitment to high customer support and personalized reporting distinguishes them from competitors in the cybersecurity field. The goal of Huntress is to enhance the security posture of businesses by providing effective monitoring and education against cyber threats.