Garner Health

Bilingual Customer Service Representative (English/Spanish)

Remote

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries

Requirements

Candidates should possess a minimum of two years of call center or customer service experience, fluency in both English and Spanish, and preferred healthcare experience. They must demonstrate clear and confident verbal and written communication skills, meticulous attention to detail, a proactive and curious problem-solving mindset, and an openness to feedback. Technical proficiency with customer service platforms, such as Zendesk, is also required, along with a desire to work in a rapidly evolving startup environment.

Responsibilities

The Bilingual Customer Service Representative will deliver exceptional member support via phone, chat, and email, educating members on their healthcare benefits and helping them access the best available care. They will handle complex and sensitive conversations with professionalism, empathy, and patience, deescalate members experiencing friction, work with other departments to address cross-departmental issues, identify and escalate member feedback, stay up to date on evolving procedures, and protect member privacy while maintaining compliance with HIPAA and data security protocols.

Skills

Bilingual English/Spanish
Customer Service
Call Center
Communication Skills
Empathy
Attention to Detail
Problem-Solving
Technical Proficiency

Garner Health

Healthcare data platform improving patient outcomes

About Garner Health

Garner Health focuses on improving patient outcomes and reducing healthcare costs by utilizing a vast database of medical records. With over 60 billion records from 320 million patients, Garner identifies healthcare providers who are known for accurate diagnoses and better patient care. Individuals and families can use Garner's app and Concierge team to find in-network healthcare providers that are available and conveniently located. Additionally, Garner offers a reimbursement service that covers out-of-pocket medical expenses for visits to these top providers. For corporate clients, Garner provides a solution that enhances employee benefits and lowers costs without altering existing plans or networks. This approach allows companies to achieve savings and improve value-based care through data-driven insights. Garner's goal is to leverage its extensive claims database to deliver valuable services that enhance healthcare experiences for both individual and corporate clients.

Key Metrics

New York City, New YorkHeadquarters
2019Year Founded
$59.6MTotal Funding
SERIES_BCompany Stage
Data & Analytics, HealthcareIndustries
201-500Employees

Benefits

Company Equity
401(k) Company Match

Risks

Increased competition from similar healthcare data analytics companies threatens Garner's market share.
Stricter data privacy regulations may limit Garner's access to necessary datasets.
Direct-to-consumer healthcare apps could divert individual clients from Garner's employer-based solutions.

Differentiation

Garner Health leverages the largest claims database in the U.S. for accurate provider recommendations.
The company offers a unique reimbursement service for out-of-pocket medical costs.
Garner's non-disruptive corporate solutions enrich benefits without changing plans or networks.

Upsides

Increased telehealth adoption enhances Garner's platform for remote, high-quality care access.
The rise of personalized medicine aligns with Garner's data-driven provider identification approach.
Growing consumer-driven healthcare supports Garner's model of empowering individuals with data.

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