Garner Health

Bilingual Customer Service Representative (English/Spanish)

Remote

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries

Position Overview

  • Location Type: Fully Remote
  • Employment Type: US-Based
  • Job Type: Associate
  • Work Schedule: Monday through Friday, 10:00 AM to 7:00 PM Pacific Time

Description: Garner's mission is to transform the healthcare economy, delivering high quality and affordable care for all. By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers. The result is that patients get better health outcomes while doctors are rewarded for practicing well, not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand our team.

We are seeking a dedicated Associate to join our member-facing team. In this role, you will serve as the front line of support for our members, acting as a trusted guide in helping them understand and navigate their healthcare benefits. You’ll engage directly with members through phone, chat, and email to help them access the highest-quality care at the lowest possible cost. Your work will be a key part of delivering on Garner’s mission.

This role requires more than just excellent service — we’re looking for someone who can thrive in an evolving environment and is comfortable with complexity. You’ll need to balance professionalism and empathy with strong attention to detail and the ability to interpret nuanced benefit information. As the voice of Garner, you’ll play a vital role in creating a supportive and empowering experience for each member you connect with.

Requirements

  • Minimum 2 years of call center/customer service experience
  • Fluency in English and Spanish
  • Healthcare experience preferred
  • Clear and confident verbal and written communication skills
  • Meticulous attention to detail
  • A proactive and curious problem-solving mindset
  • An openness to feedback and a commitment to doing better every day
  • Technical proficiency with customer service platforms, such as Zendesk
  • Desire to work in a rapidly evolving startup environment and can adapt quickly to change
  • Passion for Garner’s mission to transform the healthcare economy

Responsibilities

  • Deliver exceptional member support via phone, chat, and email
  • Educate members on their healthcare benefits, including how to maximize their Garner benefit
  • Help steer members to find the best care available to them
  • Handle complex and sensitive conversations with professionalism, empathy, and patience
  • Deescalate members who are experiencing friction with their benefit
  • Work with other departments to address cross-departmental issues
  • Identify and escalate feedback from member interactions to internal teams
  • Stay up to date on evolving procedures
  • Protect member privacy and maintain compliance with HIPAA and data security protocols

Application Instructions

  1. Apply - You are here!
  2. Intro Call (15 minutes)

Skills

Bilingual English/Spanish
Customer Service
Call Center
Communication Skills
Empathy
Attention to Detail
Problem-Solving
Technical Proficiency

Garner Health

Healthcare data platform improving patient outcomes

About Garner Health

Garner Health focuses on improving patient outcomes and reducing healthcare costs by utilizing a vast database of medical records. With over 60 billion records from 320 million patients, Garner identifies healthcare providers who are known for accurate diagnoses and better patient care. Individuals and families can use Garner's app and Concierge team to find in-network healthcare providers that are available and conveniently located. Additionally, Garner offers a reimbursement service that covers out-of-pocket medical expenses for visits to these top providers. For corporate clients, Garner provides a solution that enhances employee benefits and lowers costs without altering existing plans or networks. This approach allows companies to achieve savings and improve value-based care through data-driven insights. Garner's goal is to leverage its extensive claims database to deliver valuable services that enhance healthcare experiences for both individual and corporate clients.

New York City, New YorkHeadquarters
2019Year Founded
$59.6MTotal Funding
SERIES_BCompany Stage
Data & Analytics, HealthcareIndustries
201-500Employees

Benefits

Company Equity
401(k) Company Match

Risks

Increased competition from similar healthcare data analytics companies threatens Garner's market share.
Stricter data privacy regulations may limit Garner's access to necessary datasets.
Direct-to-consumer healthcare apps could divert individual clients from Garner's employer-based solutions.

Differentiation

Garner Health leverages the largest claims database in the U.S. for accurate provider recommendations.
The company offers a unique reimbursement service for out-of-pocket medical costs.
Garner's non-disruptive corporate solutions enrich benefits without changing plans or networks.

Upsides

Increased telehealth adoption enhances Garner's platform for remote, high-quality care access.
The rise of personalized medicine aligns with Garner's data-driven provider identification approach.
Growing consumer-driven healthcare supports Garner's model of empowering individuals with data.

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