Associate - Community & Retention at BigPanda

Vienna, Vienna, Austria

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, CryptocurrencyIndustries

Requirements

Experienced Community Manager or Moderator, preferably 1 year of proven experience managing Telegram or similar chat-based communities. Experience directly in the crypto, fintech, or finance space is a plus
Bilingual communicator: Fluent in German (native or near-native level) and comfortable engaging in English with professionalism and personality. Other European languages are a plus
Customer-Centric and a naturally social mindset: Passionate about the customer experience with a keen sense of what builds loyalty and drives engagement in online spaces
A great Bitpanda culture fit: proactive, collaborative, and excited to contribute to a fast-paced, evolving environment
Clear Communicator: Effective across all levels, including insight sharing, escalation handling, and feedback delivery

Responsibilities

Be the face and voice of Bitpanda on Telegram, ensuring we maintain a helpful, engaging, and safe community space in German (primarily) and English
Proactively engage with community members by sharing updates, responding to questions, initiating discussions, and creating a positive environment using both official content and informal, relatable interactions
Moderate the Telegram groups according to internal guidelines: remove inappropriate content, issue warnings, and escalate or ban when necessary
Support community sentiment and trust, acting as a liaison between Bitpanda users, moderators, and internal teams by surfacing valuable feedback and sentiment trends
Monitor Telegram activity patterns and key discussions, identifying and reporting on sentiment shifts, trends, and high-impact moments in cooperation with the larger community team and to the leadership team while being present across flexible hours, adapting your schedule to high-activity periods, breaking news, or relevant global events

Skills

Key technologies and capabilities for this role

TelegramCommunity ManagementCustomer SupportSocial MediaModerationCryptoContent Creation

Questions & Answers

Common questions about this position

What is the salary for the Associate - Community & Retention role?

This information is not specified in the job description.

Is this a remote position or is there a specific location requirement?

This information is not specified in the job description.

What skills are required for this community support role?

The role requires strong customer support background, social media flair, passion for crypto and community spaces, proficiency in German (primarily) and English, and the ability to moderate discussions while embodying the brand voice.

What is the company culture like at Bitpanda?

Bitpanda has a fast-moving, talented, 'roll-up-your-sleeves-and-make-it-happen' culture with diverse perspectives operating as ONE TEAM across different cultures and time zones.

What makes a strong candidate for this position?

Strong candidates think big, move fast, want to make an impact from day one, have social media flair, customer support experience, passion for crypto and communities, and can engage proactively in German and English on Telegram.

BigPanda

AI platform for automating IT operations

About BigPanda

BigPanda offers an AI platform that automates IT Operations (ITOps) by identifying critical alerts and reducing alert noise, which helps teams detect issues before they escalate. Its Open Integration Hub consolidates various monitoring tools into one interface, providing operational awareness and optimizing workflows for ITOps, Network Operations Centers (NOC), and Site Reliability Engineering (SRE) teams. This proactive approach minimizes downtime and shortens resolution times, ultimately saving costs for businesses. The goal is to deliver significant value quickly, enabling clients to achieve high system availability.

Redwood City, CaliforniaHeadquarters

2012Year Founded

$302.5MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Competitors' rapid adoption of generative AI could erode BigPanda's market position.

New CRO Tom Melzl's strategies might disrupt existing client relationships.

Reliance on key clients like Intel and Workday poses revenue risks if they switch providers.

Differentiation

BigPanda uses Open Box Machine Learning to automate incident management effectively.

The platform reduces IT alert noise by over 95%, enhancing operational efficiency.

BigPanda's Open Integration Hub centralizes IT monitoring and management for better insights.

Upsides

Generative AI capabilities enhance BigPanda's Automated Incident Analysis solutions.

The rise of hybrid cloud environments increases demand for BigPanda's cloud-native platform.

Digital transformation trends boost investment in AI-driven IT operations solutions like BigPanda.

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