Associate Account Manager

Employment Type: Full-time

Position Overview

The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. This role involves making outbound calls and receiving inbound calls to retain business with Republic Services’ smaller, less complex commercial and industrial customers. The Associate Account Manager will also focus on increasing the level of penetration within their existing customer base by selling the full suite of Republic Services products.

Principal Responsibilities

• Effectively maintain and retain existing customers by proactively reaching out on a daily basis.
• Develop and maintain a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers.
• Perform contractual re-signs on existing customers to extend customer relationships and increase customer profitability where appropriate.
• Respond to all cancellation requests in alignment with the established escalation policy.
• Proactively communicate with or respond to customers in support of company pricing initiatives.
• Utilize Salesforce on a daily basis, scheduling and documenting all activities such as calls, meetings, and proposals.
• Responsible for capturing customer emails, minimizing rate restrictions, and customer credits.
• Increase customer penetration by selling the full suite of Republic Services products.
• Regularly meet with the Sales Manager to review weekly customer retention and relationship activities, progress versus goals, and the status of key customer relationships.
• Perform other job-related duties as assigned.

Minimum Qualifications

• High school diploma or G.E.D. (Required)
• Minimum of 1 year of customer service experience. (Required)

Preferred Qualifications

• Waste or transportation industry experience.

Shift & Compensation

• Shift: 8:00 AM - 5:00 PM CST
• Pay Range: $20.36 - $30.54 per hour
• Bonus Plan: Sales Commission Plan Target, 30% Annual

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

About the Company

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste, and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations.

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.