Assistenza Clienti at Octopus Energy

Ancarano, Abruzzo, Italy

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Renewable Energy, EnergyIndustries

Requirements

Persone che amano aiutare i clienti
Persone con mentalità aperta
Persone che comprendono l’importanza della sostenibilità e della rivoluzione verde
Persone propositive
Persone responsabili
Persone che amano celebrare i propri successi
Disponibilità a lavorare in presenza presso l’ufficio di Ancarano
Capacità di lavorare in un ambiente frenetico e in continua evoluzione
Entusiasmo per la rivoluzione energetica e i valori di Octopus Energy

Responsibilities

Parlare con i clienti al telefono, via e-mail e a volte di persona per rispondere ai loro dubbi e domande
Parlare occasionalmente con altri fornitori di energia
Fornire un servizio clienti completo, gestendo l’intera esperienza del cliente su qualsiasi argomento
Ascoltare i bisogni dei clienti e impegnarsi a trovare soluzioni alle loro richieste
Trattare i clienti con pazienza, gentilezza e amore
Affrontare problemi mai visti prima e trovare soluzioni straordinarie
Contribuire alla crescita dell’azienda gestendo le interazioni quotidiane con i clienti

Skills

Key technologies and capabilities for this role

Customer ServicePhone SupportEmail SupportProblem SolvingClient CommunicationItalian

Questions & Answers

Common questions about this position

What is the salary for the Customer Assistance role?

This information is not specified in the job description.

Is this a remote position or is there an office requirement?

This information is not specified in the job description.

What skills are needed for this customer service role?

The role requires strong communication skills for interacting with customers via phone, email, and sometimes in person, patience, kindness, problem-solving in a fast-paced environment, and a motivation to drive change.

What is the company culture like at Octopus Energy?

Octopus Energy has a unique, human-centered culture that avoids bureaucracy, treats employees and customers as individuals with sincerity and care, and features an enthusiastic, determined team passionate about revolutionizing the energy sector.

What makes a strong candidate for this position?

Strong candidates are motivated individuals who share the company's values, care about the planet's future, thrive in a fast-paced environment, enjoy challenges, and are ready to provide sincere customer support.

Octopus Energy

Provides affordable green energy solutions

About Octopus Energy

Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.

London, United KingdomHeadquarters

2016Year Founded

$2,476.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Automotive & Transportation, EnergyIndustries

1,001-5,000Employees