Implementation Success Analyst
QventusSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Technology, Banking SoftwareIndustries
Requirements
Candidates should possess at least one year of prior experience in a technical support role, demonstrating a strong understanding of troubleshooting and problem-solving skills. They should be proficient in providing first-line telephone technical support, accurately documenting cases, and escalating issues to appropriate resources. Additionally, candidates must be able to maintain in-depth knowledge of Q2 Solution usage, follow change control processes, and adhere to security, availability, confidentiality, and privacy policies.
Responsibilities
The Application Support Analyst will provide first-line telephone technical support to customers, troubleshoot and resolve basic problems, answer phone calls within service level agreements, record cases accurately, de-escalate customer concerns, and document all research and conversations. They will also engage in massaging data through scripting techniques, inserting data into MS SQL database via TSQL, moving data from customers to 3rd party vendors, process improvement, customer service, and participate in rotating 24x7 on-call support coverage. Furthermore, the Analyst will assist with testing emergency product fixes, manage individual case queues, and collaborate with employees in other functions such as implementations and development.
Skills
Troubleshooting
SQL
TSQL
Data scripting
Software configuration
Customer service
Process improvement
Q2
Digital banking solutions for financial institutions
About Q2
Q2 provides digital banking solutions tailored for regional and community financial institutions, alternative finance and leasing companies, and other financial technology firms. Their products include a range of digital banking services, banking as a service, and lending and leasing options that allow users to conduct transactions and interact with their financial institutions from any device, at any time. What sets Q2 apart from its competitors is its focus on empowering community banks and credit unions, helping them enhance their digital presence and improve user engagement. The company's goal is to strengthen diverse communities by supporting the financial institutions that serve them, enabling these institutions to grow and adapt beyond traditional limits.
Key Metrics
Austin, TexasHeadquarters
2004Year Founded
$40.1MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
1,001-5,000Employees