Solutions Analyst (TAM)

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Health Tech, HealthcareIndustries

Requirements

Candidates should possess post-secondary education, preferably in Information Technology or a related field, with 1-2 years of SaaS support experience. Experience supporting APIs, OAuth, OpenID, SOAP, REST, JavaScript, SQL, HL7, and XML is required, along with an aptitude for data analysis and interpretation or Quality Assurance experience. Exposure to AI tools and a desire to leverage them is also a key strength.

Responsibilities

The Solutions Analyst will troubleshoot and resolve complex technical and integration issues for customers, acting as a customer-facing support expert. Responsibilities include developing an in-depth understanding of the product to identify trends, working cross-functionally to manage escalations and communicate resolutions, documenting user problems to prevent re-occurrence, and contributing to the knowledge base. The role also involves staying updated on new product features and functionalities, coordinating meetings to resolve problems, and potentially working occasional weekends and on-call shifts.

Skills

Technical Support

Integration

Customer Facing

Problem Solving

Healthcare Technology

AI Tools

PointClickCare

Cloud-based EHR solutions for senior care

About PointClickCare

PointClickCare provides cloud-based software solutions specifically designed for the senior care sector, including skilled nursing facilities, senior living communities, and home health agencies. Its main product, Harmony, is an integrated care coordination platform that helps manage patient transitions from hospitals to post-acute care facilities. Harmony allows healthcare providers to exchange clinical data, which improves care coordination and patient outcomes by offering real-time insights and analytics. Unlike many competitors, PointClickCare's platform integrates with other healthcare systems, enhancing data exchange and interoperability. The company's goal is to improve operational efficiency and quality of care for senior care providers through its subscription-based model, which also includes training, support, and consulting services.

Mississauga, CanadaHeadquarters

2000Year Founded

$220MTotal Funding

GRANTCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees