Application Input Analyst

The Application Input Analyst will serve as an expert for Pending Change, processing field cases, policy corrections, and premium payments. They will independently handle applications requiring special attention, audit and correct errors, and resolve system-generated notices. The role involves processing referrals, responding to inquiries via phone and email, and maintaining high production and quality scores. Responsibilities also include taking ownership of work, accurately documenting case activity, proactively communicating with stakeholders, and identifying opportunities for process improvement. Additionally, the analyst will provide customer-focused service, anticipate customer needs, offer training support to network offices, and coach intermediate-level processors. Team responsibilities include working harmoniously with colleagues, contributing to team goals, supporting change management initiatives, and serving as a backup to team members.