[Remote] VIP Manager - iGaming at Magic Eden

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

iGaming, Web3, NFT, BlockchainIndustries

Requirements

3+ years of experience in VIP management, player relations, or account management within an iGaming, casino, sportsbook, or luxury customer environment
Proven track record in building strong relationships with high-value customers and delivering personalized service that drives loyalty and retention
Strong understanding of iGaming operations, player behavior, and responsible gaming principles
Excellent communication and interpersonal skills with the ability to connect authentically and confidently with diverse audiences
Comfortable working with CRM and analytics tools to track player performance, segmentation, and campaign effectiveness
A collaborative, hands-on approach — able to operate autonomously while partnering cross-functionally with marketing, product, and compliance teams
Passion for iGaming, entertainment, and delivering world-class customer experiences

Responsibilities

Develop and manage long-term relationships with high-value players, ensuring personalized incentives, proactive service, and maximizing their engagement for lifetime value
Identify, onboard, and nurture emerging VIPs through data-driven player segmentation and targeted outreach campaigns
Collaborate with marketing, product, and operations teams to design and deliver tailored promotions, events, and experiences for VIP players — both online and in person
Monitor player behavior, activity, and feedback to anticipate needs, identify churn risks, and implement retention strategies
Act as the internal advocate for VIPs, coordinating with support, payments, risk, and compliance teams to deliver a seamless, white-glove experience
Organize and attend VIP hospitality events, tournaments, and exclusive experiences to strengthen player relationships
Track and report on key VIP metrics (e.g. retention, net gaming revenue, engagement frequency, satisfaction) and make recommendations for continuous improvement

Skills

Key technologies and capabilities for this role

iGamingVIP ManagementPlayer Relationship ManagementData-Driven SegmentationRetention StrategiesCRMEvent ManagementCustomer EngagementPlayer OnboardingCross-Functional Collaboration

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What experience is required for the VIP Manager role?

Candidates need 3+ years of experience in VIP management, player relations, or account management within iGaming, casino, sportsbook, or luxury customer environments, along with a proven track record in building relationships with high-value customers.

What key skills are needed for this job?

Required skills include strong understanding of iGaming operations and player behavior, excellent communication and interpersonal skills, and comfort working with CRM and analytics tools.

What is the company culture like at Magic Eden?

Magic Eden features a global team of passionate, scrappy, and wildly talented people focused on making Web3 intuitive, accessible, and magical.

What makes a strong candidate for this VIP Manager position?

A strong candidate has 3+ years in VIP or player relations in iGaming or similar, a track record of building high-value relationships, iGaming knowledge, excellent communication skills, and experience with CRM/analytics tools, plus a collaborative yet autonomous approach.

Magic Eden

Platform for discovering and sharing digital media

About Magic Eden

Magic Eden connects creative communities with collections and creators through its online platform. Users can discover, create, and share collections of digital media, while also collaborating with other creators to build their own unique collections. Unlike other platforms in the same industry, Magic Eden emphasizes collaboration and offers a distinctive approach to discovering and sharing digital media. The platform generates revenue by charging users a fee for access and taking a commission from creators on the sale of their digital media. The goal of Magic Eden is to provide an easy and convenient way for users to engage with digital media and for creators to monetize their work.

San Francisco, CaliforniaHeadquarters

2021Year Founded

$155.1MTotal Funding

ICOCompany Stage

Consumer Software, Crypto & Web3Industries

51-200Employees

Risks

The ME token's volatility may affect investor confidence in Magic Eden.

Regulatory scrutiny over TestME token could pose legal and reputational risks.

Partnerships in the competitive gaming industry may lead to financial losses.

Differentiation

Magic Eden offers a unique platform for discovering and sharing digital media.

The company fosters community engagement through Magic Tickets and MagicDAO.

Magic Eden's cross-platform partnerships expand its reach in the NFT space.

Upsides

Increased interest in NFT gaming could drive more users to Magic Eden.

The ME token launch indicates a trend of NFT marketplaces enhancing user engagement.

Cross-platform partnerships like with Nifty Island expand Magic Eden's market reach.

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