\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cb>\u003Cspan>Position Summary\u003C/span>\u003C/b>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan>\u003Cspan>As a Client Care Service Representative at Northwestern Mutual, you will be a key ambassador of our client experience. As part of our client service operations, you will engage with clients and financial representatives across multiple channels, expertly resolve inquiries and process transactions related to insurance, investments, or other financial products, and contribute to a culture that values proactive problem solving and continuous improvement. We are committed to providing exceptional support and are proud to welcome bilingual \u003Cspan>candidates—particularly\u003C/span> Spanish speakers—as we strive to serve our diverse clientele.\u003C/span>\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>\u003C/span>\u003Cbr />\u003Cspan>\u003Cspan> \u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cb>\u003Cu>\u003Cspan>This is a remote role—candidates must live in the Mountain Time Zone.\u003C/span>\u003C/u>\u003Cspan> \u003C/span>\u003C/b>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cb>\u003Cspan>Key Responsibilities\u003C/span>\u003C/b>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cb>\u003Cspan>Client Engagement:\u003C/span>\u003C/b>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Provide prompt, \u003C/span>\u003Cspan>accurate\u003C/span>\u003Cspan>, and courteous service to clients and financial representatives via phone, email, and potentially other digital channels.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Deliver personalized support by understanding customer needs and offering tailored solutions within the scope of Northwestern Mutual's products and services.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cb>\u003Cspan>Issue Resolution:\u003C/span>\u003C/b>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Handle both basic and intermediate (semi-complex) inquiries with a clear understanding of our insurance, investment, or related financial products.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Use defined processes for routine issues while applying critical thinking to suggest effective solutions for non-standard situations.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cb>\u003Cspan>System Navigation & Accuracy:\u003C/span>\u003C/b>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Efficiently navigate multiple proprietary and standard software applications to process requests with exceptional attention to detail and accuracy.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Maintain high accuracy in data entry and case management, ensuring client information is handled securely and confidentially according to industry regulations and company policy.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cb>\u003Cspan>Relationship Building:\u003C/span>\u003C/b>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Develop professional and empathetic relationships with clients and Financial Advisors.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Enhance the overall client experience and build brand loyalty through proactive communication, follow-ups, and quality service.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cb>\u003Cspan>Continuous Improvement:\u003C/span>\u003C/b>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Embrace change in a dynamic environment and actively contribute ideas for process enhancements to improve efficiency and client satisfaction.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Participate in ongoing training sessions and professional development opportunities to stay current with products, services, regulations, best practices, and technological advances.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003Cbr /> \u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cp>\u003Cb>\u003Cspan>Required Qualifications\u003C/span>\u003C/b>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>An Associate’s degree in Business, Finance, or a related field, or an equivalent combination of education and professional experience.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Exceptional verbal and written communication skills with a strong customer-focused mindset.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Strong organizational and multitasking abilities in fast-paced settings.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Demonstrated proficiency in using modern software packages and navigating multiple complex systems.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>A proactive approach toward problem solving with a commitment to continuous learning and accuracy.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cp>\u003Cu>\u003Cspan>Skills You Have\u003C/span>\u003C/u>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cb>\u003Cspan>Customer Service Mindset (NM)\u003C/span>\u003C/b>\u003Cspan>\u003Cspan> - Anticipates customer needs and applies understanding of customer needs or perspectives to solve problems and drive outcomes as the basis for decision making. Leverages knowledge of trends affecting customer to help them make informed \u003Cspan>decisions. \u003C/span>\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cb>\u003Cspan>Customer Support (NM) - \u003C/span>\u003C/b>\u003Cspan>\u003Cspan>Captures customer information for inquiry and analysis in an organized, clear, and consistent manner; leverages knowledge of trends affecting customer to help them make informed decisions and communicates with the customer and the field. Uses customer intelligence to solve problems, demonstrate patience and understanding, ensure customer satisfaction by knowing the customer and audience and resolve customer complaints \u003Cspan>efficiently. \u003C/span>\u003C/span>\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>\u003C/span>\u003Cbr />\u003Cspan>\u003Cspan> \u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cb>\u003Cspan>Change Adaptability (NM) -\u003C/span>\u003C/b>\u003Cspan>\u003Cspan> Becomes adaptable in response to continual changes; shows an openness to new ways of working, new methods, work-in-progress improvements and changes and seamlessly navigates the changing business environment and adjusts behavior as appropriate to the situation.\u003C/span>\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>\u003C/span>\u003Cbr />\u003Cspan>\u003Cspan> \u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cb>\u003Cspan>Client Advocacy (NM) -\u003C/span>\u003C/b>\u003Cspan>\u003Cspan> Translates customer issues and pain points into requirements, represents client’s best interests. Analyzes customer feedback to understand client needs and communicates client sentiment to product teams and relevant stakeholders.\u003C/span>\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>\u003C/span>\u003Cbr />\u003Cspan>\u003Cspan> \u003C/span>\u003C/span>\u003Cbr />\u003Cb>\u003Cspan>Analytical Thinking (NM) -\u003C/span>\u003C/b>\u003Cspan>\u003Cspan> Organizes and compares various aspects of a situation to comprehend and identify key or underlying complex issues through the use of quantitative data and analysis; leverages strong business acumen, problem solving, and interpersonal skills to think critically about situations from multiple perspectives and consistently seeks ways to improve processes.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cb>\u003Cspan>Adaptive Communication (NM) -\u003C/span>\u003C/b>\u003Cspan>\u003Cspan> Formulates strategies to be used to convey complex information about services, products, systems, or processes to targeted audiences; communicates and liaises between technical and non-technical \u003Cspan>audiences. \u003C/span> \u003Cspan> \u003C/span>\u003C/span>\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>\u003C/span>\u003Cbr />\u003Cb>\u003Cspan>Quality Acumen (NM -\u003C/span>\u003C/b>\u003Cspan>\u003Cspan> Demonstrates thorough understanding of the professional domain, adheres to established industry standards, and exhibits effective consultative behaviors. Continuously enhances knowledge through learning and experience, implements best practices consistently to provide better solutions, exceptional quality of service, and offers a seamless user \u003Cspan>experience. \u003C/span> \u003Cspan> \u003C/span> \u003Cspan> \u003C/span>\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cb>\u003Cspan>Why Join Northwestern Mutual?\u003C/span>\u003C/b>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cb>\u003Cspan>Growth Opportunities:\u003C/span>\u003C/b>\u003Cspan>\u003Cspan> We are invested in your professional development and provide clear pathways for career advancement within a stable and respected company.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cb>\u003Cspan>Inclusive Culture:\u003C/span>\u003C/b>\u003Cspan>\u003Cspan> We foster a diverse and inclusive environment that encourages collaboration, integrity, and mutual respect.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cb>\u003Cspan>Impactful Work:\u003C/span>\u003C/b>\u003Cspan>\u003Cspan> Your role directly influences client satisfaction and financial security, contributing to the overall success of our clients and the company, making a measurable\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">\u003Cu>\u003Cb>Compensation Range:\u003C/b>\u003C/u>\u003C/p>\u003Cp style=\"text-align:left\">Pay Range - Start:\u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>$18.37\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cp style=\"text-align:left\">Pay Range - End:\u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>$27.55\u003Cp>\u003C/p>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cp>\u003Cu>\u003Cb>\u003Cspan>Geographic Specific Pay Structure:\u003C/span>\u003C/b>\u003C/u>\u003C/p>\u003Cp>\u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">\u003Ci>\u003Cspan>We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click\u003C/span> \u003Ca target=\"_blank\" href=\"http://careers.northwesternmutual.com/pay-transparency/\">here\u003C/a> to learn more.\u003C/i>\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">\u003Cu>\u003Cb>Job Posting End Date:\u003C/b>\u003C/u>\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">\u003Cspan>The timeline for this job posting may be shortened or extended based on organizational needs.\u003C/span>\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">\u003Cb>\u003Cspan>Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!\u003C/span>\u003C/b>\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">\u003Ci>\u003Cspan>Nor\u003C/span>\u003C/i>\u003Ci>\u003Cspan>\u003Ci>t\u003C/i>hwestern Mutual is an \u003Ca target=\"_blank\" href=\"https://www.northwesternmutual.com/equal-employment-opportunity-policy/\">equal opportunity employer\u003C/a> \u003C/span>\u003Cspan>who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.\u003C/span>\u003C/i>\u003C/p>","https://northwesternmutual.wd5.myworkdayjobs.com/corporate-careers/job/Remote-Colorado/Client-Care-Service-Rep---Remote---MT_JR-43841",{"id":59,"name":60,"urlSafeSlug":89,"logo":61},[317],{"city":27,"region":318,"country":33},"Colorado","2025-08-26T00:00:00Z","An Associate’s degree in Business, Finance, or a related field, or an equivalent combination of education and professional experience is required. Candidates must possess exceptional verbal and written communication skills with a strong customer-focused mindset, along with strong organizational and multitasking abilities in fast-paced settings. Demonstrated proficiency in using modern software packages and navigating multiple complex systems is necessary, as is a proactive approach toward problem solving with a commitment to continuous learning and accuracy. Candidates must reside in the Mountain Time Zone.","Engage with clients and financial representatives across multiple channels to resolve inquiries and process transactions related to insurance, investments, or other financial products. Provide prompt, accurate, and courteous service, delivering personalized support by understanding customer needs and offering tailored solutions. Handle basic and intermediate inquiries, applying critical thinking to suggest effective solutions for non-standard situations. Efficiently navigate multiple proprietary and standard software applications to process requests with exceptional attention to detail and accuracy. Maintain high accuracy in data entry and case management, ensuring client information is handled securely and confidentially. Develop professional and empathetic relationships with clients and Financial Advisors to enhance the overall client experience and build brand loyalty. Embrace change, contribute ideas for process enhancements, and participate in ongoing training sessions and professional development opportunities.",{"employment":323,"compensation":325,"experience":326,"visaSponsorship":332,"location":333,"skills":334,"industries":347},{"type":324},{"id":101,"name":102,"description":27},{"minAnnualSalary":27,"maxAnnualSalary":27,"currency":27,"details":27},{"experienceLevels":327},[328,331],{"id":329,"name":330,"description":27},"e677de98-10ce-4da6-9a88-ef9be4395dfe","Entry Level & New Grad",{"id":111,"name":112,"description":27},{"type":114},{"type":114},[335,336,233,337,338,339,340,341,342,343,344,345,346],"Client Service","Customer Support","Data Entry","Communication","Bilingual (Spanish)","Insurance Products","Investment Products","Financial Products","System Navigation","Attention to Detail","Relationship Building","Proactive Communication",[348,349],{"id":58,"name":57},{"id":183,"name":237},{"id":351,"title":352,"alternativeTitles":353,"slug":369,"jobPostId":351,"description":370,"isReformated":26,"applyUrl":371,"company":60,"companyOption":372,"locations":373,"listingDate":375,"listingSite":93,"isRemote":26,"requirements":376,"responsibilities":377,"status":96,"expiryDate":27,"isGoogleIndexed":97,"summary":378},"bfc24dc0-48b2-4b2a-8a64-4bcced235c1d","Application Input Analyst",[354,355,356,357,358,359,360,361,362,363,364,365,366,367,368],"Pending Change Analyst","Policy Correction Specialist","Premium Payment Processor","Application Processing Specialist","Business Operations Analyst","Insurance Application Reviewer","Data Entry and Analysis Specialist","Case Management Analyst","Financial Operations Analyst","Insurance Policy Administrator","Customer Service Analyst (Insurance)","Process Improvement Analyst (Insurance)","Quality Assurance Analyst (Insurance)","Underwriting Support Analyst","Claims Input Analyst","application-input-analyst-bfc24dc0-48b2-4b2a-8a64-4bcced235c1d","## Employment Type\nFull time\n\n## Duties and Responsibilities\n\n### Technical/Analytical (60%)\n- Serves as an expert for Pending Change, including work done in the Field and the Home Office.\n- Expands technical and analytical expertise in the Pending Change space, including referrals, incoming phone calls on the Pending Change phone line, outbound calls to internal business partners, and responding timely to emails.\n- Spends the majority of the time applying advanced knowledge/skills/judgment to complete a wide variety of diverse and complex assignments, which include:\n - Processing field cases, including new applications and reprocesses.\n - Processing policy/ISA corrections, deleting policy numbers.\n - Applying cash and electronic payments received for initial application premiums.\n - Independently handles input of applications that require special handling.\n - Audit and correct errors and discrepancies, perform case documentation, order, and receive requirements, create effective annotations/referrals, and activate new ISA accounts.\n - Processing referrals from our internal business partners.\n - Resolving system-generated error notices to ensure cases can move through the underwriting process.\n - Efficiently address and resolve inquiries through professional and timely phone communication.\n- Maintains exemplary production and quality scores.\n\n### Case Management/Problem Solving (15%)\n- Takes ownership of work.\n- Processes work assignments independently, with minimal guidance.\n- Accurately and regularly documents case activity to create a history of how the case was processed and why.\n- Works independently and is consistently attentive to following up and completing cases within the divisional response time goals.\n- Responsible for proactively communicating with the field customers, customer service team, underwriting, and IS production support about identified issues and resolution options.\n- Identifies opportunities to improve processes and identifies potential solutions.\n\n### Customer Service (15%)\n- Provides customer-focused service to internal and external customers through written, verbal, and interpersonal communication via phone queue, Slack, email, and direct phone line.\n- Understands and anticipates customer needs and identifies solutions to non-routine requests.\n- Provides training support to Network offices upon request.\n- Heavily involved in the coaching, training, and support of the Intermediate level processors, including audits as needed.\n\n### Team Responsibilities (10%)\n- Works harmoniously with team members, sharing knowledge and experiences, and actively participates in divisional plans.\n- Contributes to the achievement of team goals, such as service and productivity goals; promotes teamwork.\n- Supports and participates in change management initiatives and divisional process improvement objectives.\n- Offers guidance to team members, considered an expert or “go to” person, and consults with team members.\n- Serving as backup to team members, as needed.\n- Serves as a liaison between others.\n- Contribute to a positive and innovative environment.\n- Performs miscellaneous duties as needed.\n\n## REQUIREMENTS:\n\n### Minimum Requirements:\n- Associate degree in business or related field, or equivalent combination of education and experience.\n- Strong analytical skills, the ability to interpret information, and communicate it appropriately are required.\n- Ability to use judgment within guidelines.\n- Attention to detail and the ability to identify the root cause of problems.\n- Demonstrated ability to handle fast-paced, high-volume work with a high degree of accuracy.\n- Exemplified outstanding written and verbal communication skills to ensure a superior experience while building trust and fostering strong relationships with field and internal business partners.\n- Work experience in Pending Change demonstrating analytical ability, business judgment, and independent decision-making is required.\n- Strong organizational skills with demonstrated ability to independently set priorities, meet strict deadlines, and manage multiple tasks.\n- Proven","https://northwesternmutual.wd5.myworkdayjobs.com/corporate-careers/job/Remote-Wisconsin/Application-Input-Analyst_JR-43900",{"id":59,"name":60,"urlSafeSlug":89,"logo":61},[374],{"city":27,"region":32,"country":33},"2025-09-18T00:00:00Z","Candidates must possess an Associate degree in business or a related field, or an equivalent combination of education and experience. Strong analytical skills, the ability to interpret information, and communicate it appropriately are required, along with the ability to use judgment within guidelines. A high degree of attention to detail and the capacity to identify the root cause of problems are essential. Demonstrated ability to handle fast-paced, high-volume work with a high degree of accuracy is necessary. Exemplified outstanding written and verbal communication skills are crucial for building trust and fostering strong relationships. Work experience in Pending Change demonstrating analytical ability, business judgment, and independent decision-making is required. Strong organizational skills with the demonstrated ability to independently set priorities, meet strict deadlines, and manage multiple tasks are also necessary.","The Application Input Analyst will serve as an expert for Pending Change, processing field cases, policy corrections, and premium payments. They will independently handle applications requiring special attention, audit and correct errors, and resolve system-generated notices. The role involves processing referrals, responding to inquiries via phone and email, and maintaining high production and quality scores. Responsibilities also include taking ownership of work, accurately documenting case activity, proactively communicating with stakeholders, and identifying opportunities for process improvement. Additionally, the analyst will provide customer-focused service, anticipate customer needs, offer training support to network offices, and coach intermediate-level processors. Team responsibilities include working harmoniously with colleagues, contributing to team goals, supporting change management initiatives, and serving as a backup to team members.",{"employment":379,"compensation":381,"experience":382,"visaSponsorship":388,"location":389,"skills":390,"industries":396},{"type":380},{"id":101,"name":102,"description":27},{"minAnnualSalary":27,"maxAnnualSalary":27,"currency":27,"details":27},{"experienceLevels":383},[384,385],{"id":111,"name":112,"description":27},{"id":386,"name":387,"description":27},"d9dd41a2-3551-412f-981e-de2bc1e7bb34","Mid-level (3 to 4 years)",{"type":114},{"type":114},[391,337,392,393,233,117,338,394,395],"Application Processing","Error Correction","Case Management","Process Improvement","Underwriting Support",[397,398],{"id":58,"name":57},{"id":183,"name":237},{"id":400,"title":401,"alternativeTitles":402,"slug":418,"jobPostId":400,"description":419,"isReformated":97,"applyUrl":420,"company":60,"companyOption":421,"locations":422,"listingDate":425,"listingSite":93,"isRemote":26,"requirements":426,"responsibilities":427,"status":96,"expiryDate":27,"isGoogleIndexed":97,"summary":428},"38503687-edc8-4ae9-b3f0-e7d9690300cd","Resource Planning Consultant",[403,404,405,406,407,408,409,410,411,412,413,414,415,416,417],"Workforce Planning Analyst","Capacity Planning Specialist","Workforce Management Analyst","Forecasting Analyst","Quantitative Analyst - Workforce Planning","Resource Management Consultant","Headcount Planning Analyst","Operations Planning Analyst","Statistical Analyst - Workforce","Business Analyst - Workforce Planning","Senior Workforce Analyst","Capacity Management Consultant","Resource Forecasting Specialist","Workforce Optimization Analyst","Strategic Workforce Planner","resource-planning-consultant-38503687-edc8-4ae9-b3f0-e7d9690300cd","Employment Type: Full time\n\n\u003Cp>\u003Cb>What's the role?\u003C/b>\u003C/p>\u003Cp>\u003C/p>\u003Cp>Northwestern Mutual is seeking a Resource Planning Consultant who will be responsible for conducting data analysis for operational resource and capacity planning using complex statistical analysis quantitative methods to identify trends, anomalies, and outliers.\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cb>Primary Duties & Responsibilities:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Conduct analysis of data using complex statistical analysis quantitative methods including linear regression, logistic regression, and methods for clustered and repeated measures data to identify trends, anomalies, and outliers.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Create accurate long-term forecasts for volume, average handle time and shrinkage for all supported workgroups using advanced techniques to develop comprehensive headcount plans\u003C/p>\u003C/li>\u003Cli>\u003Cp>Drive budget planning cycles through effective support of operational understanding and planning to maximize the budgeting processes.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Develop and maintain staff models looking out 3 years that align with long term business plans, budget requirements and learning needs.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Integrate and interpret data from many different sources including system applications, databases, Excel extracts and databases and format to perform in depth analysis.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong understanding of business area to create a comprehensive overview and analysis of critical business data to consult leaders with solutions and options to help resolve business problems.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Recommend KPI’s and metrics for measuring and reporting business results and workforce gaps to business leaders. Create and maintain workforce planning scorecard and dashboard.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Identify and recommend process improvement opportunities within the Resource Planning team and share observations on processes within the business areas supported.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Leverage data mining, analytics, and reporting tools.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Participates in cross functional projects and develop project deliverables for various enterprise scopes.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>\u003Cb>Bring your best! What this role needs:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Bachelor’s degree in business, statistics, mathematics or a related field or an equivalent combination of professional related work experience.\u003C/p>\u003C/li>\u003Cli>\u003Cp>5+ years of workforce management experience\u003C/p>\u003C/li>\u003Cli>\u003Cp>3+ years of quantitative analysis or research experience\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong understanding and experience forecasting using trend extrapolation, driver based, simple regression, econometric models, and multivariate methods.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience as primary capacity consultant for Vice President level Senior Leadership providing optimal headcount plans and hiring strategy to accomplish budget objectives\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience working with SPSS or other statistical software package\u003C/p>\u003C/li>\u003Cli>\u003Cp>Expert Excel skills and experience in macros, data tables, integrating Excel with other tools, evaluating and trouble-shooting complex models and optimizing Excel\u003C/p>\u003C/li>\u003Cli>\u003Cp>Expertise with using Power Query, the Excel internal Data Model, Cube formulas, DAX, and Power Pivot\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>\u003Cb>Preferred Qualifications:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Analysis experience in Customer Service or Operations preferred\u003C/p>\u003C/li>\u003Cli>\u003Cp>Previous Capacity Planning experience strongly preferred\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience with WFM Solutions such as Aspect, NICE IEX, and/or Verint\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience with VBA programming within Excel and leveraging the Excel object model to automate workbooks\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>\u003Cb>#LI-Hybrid\u003C/b>\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">\u003Cu>\u003Cb>Compensation Range:\u003C/b>\u003C/u>\u003C/p>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cdiv>\u003Cp style=\"text-align:left\">Pay Range - Start:\u003C/p>\u003C/div>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>$69,720.00\u003Ch3>\u003C/h3>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Ch3>\u003C/h3>\u003Ch3>\u003C/h3>\u003Cp style=\"text-align:left\">Pay Range - End:\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>$129,480.00\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cp style=\"text-align:left\">\u003Cu>\u003Cb>Geographic Specific Pay Structure:\u003C/b>\u003C/u>\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>190 - Structure 110: 76,720.00 USD - 142,480.00 USD\u003Ch3>\u003C/h3>\u003Ch3>\u003C/h3>190 - Structure 115: 80,150.00 USD - 148,850.00 USD\u003Cp>\u003C/p>\u003Cp>\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">\u003Ci>\u003Cspan>We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click\u003C/span> \u003Ca href=\"http://careers.northwesternmutual.com/pay-transparency/\" target=\"_blank\">here\u003C/a> to learn more.\u003C/i>\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">\u003Cb>\u003Cspan>Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!\u003C/span>\u003C/b>\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">\u003Ci>\u003Cspan>Northwestern Mutual is an \u003Ca href=\"https://www.northwesternmutual.com/equal-employment-opportunity-policy/\" target=\"_blank\">equal opportunity employer\u003C/a> \u003C/span>\u003Cspan>who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.\u003C/span>\u003C/i>\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>","https://northwesternmutual.wd5.myworkdayjobs.com/corporate-careers/job/Remote-Texas/Resource-Planning-Consultant_JR-43930",{"id":59,"name":60,"urlSafeSlug":89,"logo":61},[423],{"city":27,"region":424,"country":33},"Texas","2025-09-22T00:00:00Z","Candidates must possess a Bachelor's degree in business, statistics, mathematics, or a related field, or an equivalent combination of professional related work experience. A minimum of 5 years of workforce management experience and 3+ years of quantitative analysis or research experience are required. Strong understanding and experience in forecasting using trend extrapolation, driver-based, simple regression, econometric models, and multivariate methods are essential. Experience as a primary capacity consultant for Vice President level Senior Leadership, providing optimal headcount plans and hiring strategies to accomplish budget objectives, is necessary. Expertise with SPSS or other statistical software packages, expert Excel skills including macros, data tables, integrating Excel with other tools, evaluating and troubleshooting complex models, and optimizing Excel are required. Proficiency with Power Query, the Excel internal Data Model, Cube formulas, DAX, and Power Pivot is also necessary. Preferred qualifications include analysis experience in Customer Service or Operations, previous Capacity Planning experience, and experience with WFM Solutions such as Aspect, NICE IEX, and/or Verint, as well as VBA programming within Excel and leveraging the Excel object model to automate workbooks.","The Resource Planning Consultant will conduct data analysis for operational resource and capacity planning using complex statistical analysis and quantitative methods to identify trends, anomalies, and outliers. They will create accurate long-term forecasts for volume, average handle time, and shrinkage, and develop comprehensive headcount plans. The role involves driving budget planning cycles through effective support of operational understanding and planning. Responsibilities include developing and maintaining staff models looking out 3 years, aligning with long-term business plans, budget requirements, and learning needs. The consultant will integrate and interpret data from various sources for in-depth analysis, and consult leaders with solutions and options to resolve business problems. They will recommend KPIs and metrics for measuring and reporting business results and workforce gaps, and create/maintain a workforce planning scorecard and dashboard. The role also involves identifying and recommending process improvement opportunities within the Resource Planning team and sharing observations on processes within supported business areas. Additionally, the consultant will leverage data mining, analytics, and reporting tools, and participate in cross-functional projects, developing project deliverables for various enterprise scopes.",{"employment":429,"compensation":432,"experience":433,"visaSponsorship":439,"location":440,"skills":441,"industries":456},{"type":430},{"id":101,"name":102,"description":431},"Commit to a standard 40-hour workweek, usually with full benefits.",{"minAnnualSalary":27,"maxAnnualSalary":27,"currency":27,"details":27},{"experienceLevels":434},[435,437],{"id":386,"name":387,"description":436},"Build upon established skills and take on more responsibility.",{"id":268,"name":269,"description":438},"Bring extensive experience to lead projects and mentor others.",{"type":114},{"type":114},[442,443,444,445,446,178,447,448,449,450,451,452,453,454,455],"Data Analysis","Statistical Analysis","Quantitative Methods","Linear Regression","Logistic Regression","Headcount Planning","Budget Planning","Staff Modeling","Data Integration","Data Interpretation","Data Mining","Analytics","Reporting Tools","Cross-functional Projects",[457,458],{"id":58,"name":57},{"id":183,"name":237},{"id":460,"title":401,"alternativeTitles":461,"slug":472,"jobPostId":460,"description":473,"isReformated":97,"applyUrl":474,"company":60,"companyOption":475,"locations":476,"listingDate":425,"listingSite":93,"isRemote":26,"requirements":478,"responsibilities":479,"status":96,"expiryDate":27,"isGoogleIndexed":97,"summary":480},"0c235a89-78ac-4921-b3c7-8666d31e0c23",[403,404,462,463,406,464,410,465,466,467,468,469,470,471,417],"Resource Management Analyst","Workforce Management Consultant","Quantitative Analyst - Workforce","Headcount Planning Specialist","Statistical Analyst - Resource Planning","Business Analyst - Workforce Management","Senior Workforce Planner","Capacity Forecaster","Resource Optimization Analyst","Workforce Analytics Consultant","resource-planning-consultant-0c235a89-78ac-4921-b3c7-8666d31e0c23","Employment Type: Full time\n\n\u003Cp>\u003Cb>What's the role?\u003C/b>\u003C/p>\u003Cp>\u003C/p>\u003Cp>Northwestern Mutual is seeking a Resource Planning Consultant who will be responsible for conducting data analysis for operational resource and capacity planning using complex statistical analysis quantitative methods to identify trends, anomalies, and outliers.\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cb>Primary Duties & Responsibilities:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cspan>Conduct analysis of data using complex statistical analysis quantitative methods including linear regression, logistic regression, and methods for clustered and repeated measures data to identify trends, anomalies, and outliers.\u003C/span>\u003C/li>\u003Cli>\u003Cspan>Create accurate long-term forecasts for volume, average handle time and shrinkage for all supported workgroups using advanced techniques to develop comprehensive headcount plans\u003C/span>\u003C/li>\u003Cli>\u003Cspan>Drive budget planning cycles through effective support of operational understanding and planning to maximize the budgeting processes.\u003C/span>\u003C/li>\u003Cli>\u003Cspan>Develop and maintain staff models looking out 3 years that align with long term business plans, budget requirements and learning needs.\u003C/span>\u003C/li>\u003Cli>\u003Cspan>Integrate and interpret data from many different sources including system applications, databases, Excel extracts and databases and format to perform in depth analysis.\u003C/span>\u003C/li>\u003Cli>\u003Cspan>Strong understanding of business area to create a comprehensive overview and analysis of critical business data to consult leaders with solutions and options to help resolve business problems.\u003C/span>\u003C/li>\u003Cli>\u003Cspan>Recommend KPI’s and metrics for measuring and reporting business results and workforce gaps to business leaders. Create and maintain workforce planning scorecard and dashboard.\u003C/span>\u003C/li>\u003Cli>\u003Cspan>Identify and recommend process improvement opportunities within the Resource Planning team and share observations on processes within the business areas supported.\u003C/span>\u003C/li>\u003Cli>\u003Cspan>Leverage data mining, analytics, and reporting tools.\u003C/span>\u003C/li>\u003Cli>\u003Cspan>Participates in cross functional projects and develop project deliverables for various enterprise scopes.\u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>\u003Cb>Bring your best! What this role needs:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cspan>Bachelor’s degree in business, statistics, mathematics or a related field or an equivalent combination of professional related work experience.\u003C/span>\u003C/li>\u003Cli>\u003Cspan>5+ years of workforce management experience\u003C/span>\u003C/li>\u003Cli>\u003Cspan>3+ years of quantitative analysis or research experience\u003C/span>\u003C/li>\u003Cli>\u003Cspan>Strong understanding and experience forecasting using trend extrapolation, driver based, simple regression, econometric models, and multivariate methods.\u003C/span>\u003C/li>\u003Cli>\u003Cspan>Experience as primary capacity consultant for Vice President level Senior Leadership providing optimal headcount plans and hiring strategy to accomplish budget objectives\u003C/span>\u003C/li>\u003Cli>\u003Cspan>Experience working with SPSS or other statistical software package\u003C/span>\u003C/li>\u003Cli>\u003Cspan>Expert Excel skills and experience in macros, data tables, integrating Excel with other tools, evaluating and trouble-shooting complex models and optimizing Excel\u003C/span>\u003C/li>\u003Cli>\u003Cspan>Expertise with using Power Query, the Excel internal Data Model, Cube formulas, DAX, and Power Pivot\u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>\u003Cb>Preferred Qualifications:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cspan>Analysis experience in Customer Service or Operations preferred\u003C/span>\u003C/li>\u003Cli>\u003Cspan>Previous Capacity Planning experience strongly preferred\u003C/span>\u003C/li>\u003Cli>\u003Cspan>Experience with WFM Solutions such as Aspect, NICE IEX, and/or Verint\u003C/span>\u003C/li>\u003Cli>\u003Cspan>Experience with VBA programming within Excel and leveraging the Excel object model to automate workbooks\u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>\u003Cb>#LI-Hybrid\u003C/b>\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">\u003Cu>\u003Cb>Compensation Range:\u003C/b>\u003C/u>\u003C/p>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cdiv>\u003Cp style=\"text-align:left\">Pay Range - Start:\u003C/p>\u003C/div>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>$69,720.00\u003Ch3>\u003C/h3>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Ch3>\u003C/h3>\u003Ch3>\u003C/h3>\u003Cp style=\"text-align:left\">Pay Range - End:\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>$129,480.00\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cp style=\"text-align:left\">\u003Cu>\u003Cb>Geographic Specific Pay Structure:\u003C/b>\u003C/u>\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>190 - Structure 110: 76,720.00 USD - 142,480.00 USD\u003Ch3>\u003C/h3>\u003Ch3>\u003C/h3>190 - Structure 115: 80,150.00 USD - 148,850.00 USD\u003Cp>\u003C/p>\u003Cp>\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">\u003Ci>\u003Cspan>We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click\u003C/span> \u003Ca href=\"http://careers.northwesternmutual.com/pay-transparency/\" target=\"_blank\">here\u003C/a> to learn more.\u003C/i>\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">\u003Cb>\u003Cspan>Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!\u003C/span>\u003C/b>\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">\u003Ci>\u003Cspan>Northwestern Mutual is an \u003Ca href=\"https://www.northwesternmutual.com/equal-employment-opportunity-policy/\" target=\"_blank\">equal opportunity employer\u003C/a> \u003C/span>\u003Cspan>who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.\u003C/span>\u003C/i>\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>","https://northwesternmutual.wd5.myworkdayjobs.com/corporate-careers/job/Remote-Texas/Resource-Planning-Consultant_JR-43931",{"id":59,"name":60,"urlSafeSlug":89,"logo":61},[477],{"city":27,"region":424,"country":33},"Candidates must possess a Bachelor's degree in business, statistics, mathematics, or a related field, or an equivalent combination of professional related work experience. A minimum of 5 years of workforce management experience and 3+ years of quantitative analysis or research experience are required. Strong understanding and experience in forecasting using trend extrapolation, driver-based, simple regression, econometric models, and multivariate methods are essential. Experience as a primary capacity consultant for Vice President level Senior Leadership, providing optimal headcount plans and hiring strategies to accomplish budget objectives, is necessary. Expertise with SPSS or other statistical software packages, expert Excel skills including macros and data tables, and experience integrating Excel with other tools are required. Proficiency with Power Query, the Excel internal Data Model, Cube formulas, DAX, and Power Pivot is also needed. Preferred qualifications include analysis experience in Customer Service or Operations, previous Capacity Planning experience, and experience with WFM Solutions like Aspect, NICE IEX, and/or Verint, as well as VBA programming within Excel.","The Resource Planning Consultant will conduct data analysis for operational resource and capacity planning using complex statistical analysis and quantitative methods to identify trends, anomalies, and outliers. They will create accurate long-term forecasts for volume, average handle time, and shrinkage for all supported workgroups using advanced techniques to develop comprehensive headcount plans. The role involves driving budget planning cycles through effective support of operational understanding and planning, and developing and maintaining staff models looking out 3 years that align with long-term business plans, budget requirements, and learning needs. Responsibilities include integrating and interpreting data from various sources, performing in-depth analysis, and consulting leaders with solutions to business problems. The consultant will recommend KPIs and metrics for measuring business results and workforce gaps, create and maintain a workforce planning scorecard and dashboard, and identify and recommend process improvement opportunities within the Resource Planning team. They will leverage data mining, analytics, and reporting tools, and participate in cross-functional projects, developing project deliverables for various enterprise scopes.",{"employment":481,"compensation":483,"experience":484,"visaSponsorship":488,"location":489,"skills":490,"industries":491},{"type":482},{"id":101,"name":102,"description":431},{"minAnnualSalary":27,"maxAnnualSalary":27,"currency":27,"details":27},{"experienceLevels":485},[486,487],{"id":386,"name":387,"description":436},{"id":268,"name":269,"description":438},{"type":114},{"type":114},[442,443,444,445,446,178,447,448,449,450,451,452,453,454,455],[492,493],{"id":58,"name":57},{"id":183,"name":237},["Reactive",495],{"$ssite-config":496},{"env":497,"name":498,"url":499},"production","nuxt-app","https://jobo.world",["Set"],["ShallowReactive",502],{"company-Northwestern-Mutual":-1,"company-jobs-3f41fe9d-c139-4c84-b287-8bf5c9ca2fd4-carousel":-1},"/company/Northwestern-Mutual",{}]