Claims Analyst - MSI

Position Overview

• Location Type: Remote
• Employment Type: Full Time
• Salary: Not specified

MSI is a leading MGA combining deep underwriting expertise with insurer and reinsurer risk capacity to create specialized insurance solutions. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners. We prioritize exceptional service and simplify the insurance experience through our advanced technology platform.

Responsibilities

• Phone Support: Serve as a phone resource for policyholders with active claims, providing timely, empathetic, and professional support.
• FNOL Processing: Process and research First Notice of Loss (FNOL) to ensure claims are correctly associated with policies.
• Documentation: Document claims activity with detailed notes and diary entries.
• Routing: Route mail, reports, and escalations to the appropriate claims adjusters.
• Administrative Support: Assist with processing payments, drafting correspondence, and organizing claims documents.
• Disaster Response: Support catastrophe response, vendor coordination, and special projects.
• Team Collaboration: Attend team meetings and document action items.

Qualifications

• High school diploma required; Bachelor’s degree preferred.
• Claims adjuster license and property claims experience preferred.
• Strong verbal and written communication skills.
• Attention to detail and ability to follow guidelines precisely.
• Insurance-related certifications a plus.

Company Information

MSI thrives on solving challenges. As a leading MGA, we combine deep underwriting expertise with insurer and reinsurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners. Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better.

Application Instructions

• Click here for some insight into our culture! [Link to Culture Insight]
• The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.