Efficiently respond to employee inquiries and HR client requests, providing timely and accurate resolutions related to HR policies, benefits, payroll, and other HR-related matters; serve as an escalation point for complex inquiries and maintain robust case management systems
Deliver essential, thoughtful, accurate, and timely support to address individual HR needs of employees and managers, in alignment with PIMCO's policies; champion exceptional employee service throughout the employee lifecycle
Analyze inquiry-related data and insights to identify themes and improve the overall employee experience
Oversee the end-to-end onboarding process for new hires/contingent workers, including communication with new hires and hiring managers, conducting background checks, partnering with Employee Relations to resolve issues, liaising with external vendors for visa sponsorship, managing documentation, ensuring regulatory compliance, and completing Right to Work Checks
Provide a best-in-class onboarding experience by ensuring system and technology readiness for new hires and completing relevant processes in PIMCO’s Human Capital Management (HCM) system, Workday
Execute data transactions in HR systems with precision, generate reports, and ensure accuracy in all executions
Assist in the creation, review, and updating of HR knowledge across various operational areas; follow up with team members or stakeholders on questions and clarifications to ensure information is accurate and relevant
Understand and execute PIMCO's end-to-end HR business processes and policies; stay current with HR policies
Contribute to transformational projects aimed at implementing and driving the adoption of HR systems such as Workday and ServiceNow
Participate in technological enhancements to improve HR processes and programs; address and resolve issues by proposing innovative solutions