AI Implementation Manager at Hightouch

San Francisco, California, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Marketing TechnologyIndustries

Requirements

Bachelor's degree in Computer Science, Data Science, Engineering, or related technical field
3+ years of experience in prompt engineering

Responsibilities

Partner with customers during onboarding to understand their specific use cases, data landscape, and business objectives
Design and implement custom prompt strategies tailored to customer agents workflows and insight generation needs
Conduct on-site or remote workshops to train customer teams on prompt engineering best practices
Ensure proper schema setup to enable optimal AI agent deployment
Develop and refine prompts for AI insights that drive accurate, reliable business processes and insights
Create prompt templates and frameworks for AI insights generation across various industries and use cases
Continuously test and iterate on prompt performance, measuring impact on customer KPIs
Maintain a library of proven prompt patterns and techniques for different business scenarios
Serve as the primary technical resource for customers during the critical first 90 days post-implementation
Collaborate with customers' data science and engineering teams to integrate AI agents into existing workflows
Provide technical documentation, best practices guides, and training materials
Identify opportunities for prompt optimization
Work closely with Technical Success, Sales, and Product teams to ensure seamless customer experiences
Provide feedback to Product and Engineering teams based on customer implementations and requirements
Contribute to the development of new product features and capabilities based on field insights
Support pre-sales technical discussions and proof-of-concept implementations

Skills

Key technologies and capabilities for this role

Prompt EngineeringAI ImplementationCustomer OnboardingData ActivationAI AgentsCustomer Data Platform

Questions & Answers

Common questions about this position

Is this role remote or does it require being in the office?

The role involves working directly with customers at their locations or remotely, and the company has team members all over the world despite being based in San Francisco.

What skills are required for the AI Implementation Manager role?

The role requires deep prompt engineering expertise, customer-facing skills, ability to translate business requirements into AI implementations, and hands-on technical guidance including schema setup.

What is the company culture like at Hightouch?

The team focuses on making a meaningful impact for customers, approaches challenges with a first-principles mindset, moves quickly and efficiently, and treats each other with compassion and kindness. They seek strong communicators with a growth mindset who are motivated and persistent.

What does the AI Implementation Manager do on a daily basis?

The role involves partnering with customers during onboarding to understand use cases and objectives, designing and implementing custom prompt strategies, conducting workshops on prompt engineering, and testing and iterating on prompt performance.

What is the salary or compensation for this position?

This information is not specified in the job description.

Hightouch

Syncs live customer data across platforms

About Hightouch

Hightouch syncs live customer data into various tools that businesses use, ensuring that this data is current and accessible for better decision-making. It operates in the data integration market, focusing on Reverse ETL, which moves data from a warehouse into SaaS applications for real-time use. Hightouch stands out by securely handling sensitive information and integrating with various tools, making it a versatile solution for data teams. The company's goal is to help businesses enhance their operational efficiency by keeping customer data synchronized across multiple platforms.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$89.7MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Competitive salary - We offer competitive salary and meaningful equity. We also offer 401k for our US employees.

Remote friendly - Visit the San Francisco and New York headquarters up to 4x’s a year to bond with your fellow teammates.

Flexible PTO - Downtime is just as important as on time and your teammates will support you while you relax and recharge.

Wellness - We offer a monthly wellness stipend, wellness days each quarter, and virtual yoga classes.

Core benefits - For full-time US-based employees, we cover all health benefit premiums, 50% for dependents, and life insurance.

Parental leave - We value and support the family planning process. We provide up to 16 weeks for parents.

Risks

Increased competition from Census and Grouparoo may impact Hightouch's market share.

Stricter European privacy regulations could complicate operations and increase compliance costs.

Economic downturns might affect subscription renewals and new customer acquisition.

Differentiation

Hightouch specializes in Reverse ETL, moving data from warehouses to SaaS applications.

The platform ensures real-time data activation for personalized marketing and sales optimization.

Hightouch offers HIPAA-compliant data handling, crucial for healthcare and sensitive data sectors.

Upsides

Hightouch's AI Decisioning enhances lifecycle marketing with precise targeting and personalization.

The partnership with The Trade Desk expands Hightouch's reach in European advertising markets.

Composable CDP trend supports Hightouch's flexible, customizable data solutions for businesses.

Land your dream remote job 3x faster with AI

Try Jobo Free