Solution Architect
GranicusFull Time
Expert & Leadership (9+ years)
Candidates must possess at least 7 years of pre-sales solution consulting or sales engineering experience, with a strong background in the Telecom industry. Proficiency with the ServiceNow platform or cloud software solutions is essential, as is experience collaborating with product management, product marketing, partners, and professional services. Territory management skills, including pipeline building and working with sales counterparts, are also required. Travel may be necessary.
The Solution Consultant will support TMT Customer Workflow and Solution Sales, acting as a technical and domain expert for a client-facing sales team. This role involves developing and positioning product-specific solutions during sales cycles, leading discovery workshops, and delivering product demonstrations. Responsibilities also include answering technical questions, providing feedback to product management for enhancements, sharing best practices with other Solution Consultants, staying current on competitive analysis, and supporting marketing events.
Cloud-based platform for digital workflows
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.