Support Account Manager - Federal
ServiceNowFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates must be self-starters with strong written and verbal communication skills and the ability to quickly understand complex, technical concepts. Strong analytical and project management skills are essential, along with the ability to identify needs, develop effective solutions, and manage projects through completion. The ability to manage multiple timelines and contrasting priorities to ensure timely results is also required.
The Account Advisor will act as a strategic partner and trusted advisor to customers, driving long-term account growth, retention, and demonstrable return on investment (ROI) through effective relationship management and operational execution. Key responsibilities include implementing project tasks, managing day-to-day activities, empowering customers to leverage Geotab solutions, aligning internal resources, facilitating solution adoption, and delivering data-driven insights. The role also involves providing regular status reports to key partners to ensure projects are on time and meeting expectations, acting as the primary point of contact for assigned accounts, advocating for customer interests, and driving operational excellence by coordinating internal resources and managing account-related processes.
Telematics and fleet management solutions provider
Geotab provides fleet management solutions that help businesses optimize their vehicle operations through telematics and data analytics. Their products include hardware devices, like GO devices, and software that collects and analyzes vehicle data. This data helps clients with route planning, monitoring driver behavior, improving fuel efficiency, and managing vehicle maintenance. Geotab stands out from competitors by offering a scalable platform suitable for fleets of all sizes and a subscription model that ensures ongoing updates and support. The company's goal is to enhance operational efficiency and safety for a diverse range of clients, including commercial fleets and government agencies.