Administrative Assistant at Think Academy

San Jose, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

EducationIndustries

Requirements

Strong communication and interpersonal skills; calm under pressure and responsive in fast-paced environments
Capable of leading a team and coordinating cross-functional work
Highly organized, detail-oriented, and proactive in solving problems
Experience in administrative, customer service, or educational support roles (preferred)
Bilingual (English + Mandarin) preferred but not required
Availability to work weekends and evenings during program periods is required
Ability to commute to San Jose, Los Altos sites as required
Availability for full-time, 30-40 hrs/week (Tuesdays–Sunday)

Responsibilities

Manage day-to-day office administration: purchases, reimbursements, supply inventory, and workspace organization
Coordinate logistics for classrooms and facilities, ensuring smooth operations across multiple locations
Support backend operational needs such as equipment maintenance, environment upkeep, and scheduling
Lead and coordinate a small front desk team, ensuring professionalism and consistent service standards
Serve as the first point of contact for parents and visitors—resolving escalations and ensuring satisfaction
Support consultation and onboarding of new families, explaining programs, policies, and scheduling logic
Help improve front desk SOPs, service scripts, and customer feedback loops
Coordinate classroom usage, resolve schedule conflicts, and support teacher and student logistics
Assist with new campus site setup and operational readiness
Monitor student attendance, teacher class reports, and ensure post-class procedures are completed
Support seasonal programs (e.g. camps, competitions, or open houses) as part of the core delivery team

Skills

Key technologies and capabilities for this role

Office AdministrationFront Desk OperationsCustomer ServiceSchedulingInventory ManagementTeam CoordinationLogistics CoordinationSOP DevelopmentStudent Attendance TrackingFacility Maintenance

Questions & Answers

Common questions about this position

What is the pay rate for the Administrative Assistant position?

The compensation is $22–$28 per hour, based on experience.

What is the location and work schedule for this role?

The position is located in San Jose, Los Altos and may require commuting to the Los Altos site. It is full-time, 30-40 hours per week from Tuesdays to Sunday, with weekend and evening availability required during program periods.

What skills are required for this Administrative Assistant role?

Key skills include strong communication and interpersonal skills, ability to lead a team and coordinate cross-functional work, high organization and detail-orientation, proactivity in problem-solving, and bilingual English + Mandarin is preferred.

What benefits does Think Academy offer?

Benefits include health insurance, 401K, paid sick leave, and growth opportunities in the education sector.

What makes a strong candidate for this position?

Strong candidates have experience in administrative, customer service, or educational support roles, thrive in fast-paced environments, and are available for weekends and evenings.