Customer Success Manager
Flatfile110,000 - 125,000 USD/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, LegalIndustries
Requirements
Candidates should possess a Bachelor’s degree and demonstrate at least 5 years of experience in account management, preferably within a SaaS or technology environment. Strong communication and problem-solving skills are essential, along with the ability to develop and maintain relationships with clients.
Responsibilities
The Account Solution Manager will be responsible for owning the post-sale customer experience for a book of approximately 300 customers, including acting as a liaison between customers and implementation partners, driving product usage, handling contract renewals, and coordinating with internal teams to ensure customer satisfaction and revenue retention. They will also analyze customer data, develop recommendations, and train teams to optimize Filevine product usage, as well as manage the implementation process and hold critical conversations with customers to understand their needs and resolve issues.
Skills
Problem-solving
Customer support
Technical support
Data analysis
Training
Implementation
Contract renewal
Communication
Networking
Filevine
AI-powered platform for legal operations
About Filevine
Filevine provides an AI-powered legal technology platform designed to improve the efficiency of law firms. The software suite, developed by legal professionals, includes features that reduce repetitive tasks, assist in drafting documents using case data, and offer customizable settings for document management. It also includes tools for invoicing, timesheet review, and time tracking, which help law firms streamline their workflows and save resources. Additionally, Filevine offers AI-enhanced intake and lead management tools that assist firms in converting leads into clients and optimizing marketing efforts. The platform features eSignature capabilities for easy document management and signing. Unlike many competitors, Filevine integrates advanced AI functionalities, allowing users to generate demand letters and gain real-time insights from documents. The goal of Filevine is to empower law firms of all sizes to operate more efficiently and effectively through technology.
Key Metrics
Provo, UtahHeadquarters
2015Year Founded
$414MTotal Funding
SERIES_DCompany Stage
AI & Machine Learning, LegalIndustries
501-1,000Employees