[Remote] Customer Solution Architect Team Lead at Supabase

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, Developer ToolsIndustries

Requirements

6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering
2+ years of people management or team leadership experience, ideally in a high-growth, technical startup environment
Strong background with relational databases (PostgreSQL preferred), with a deep understanding of schema design, indexing, and query performance

Responsibilities

Hire, coach, and grow a global team of CSAs who serve as trusted technical advisors to customers
Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the full customer journey—from discovery through adoption and renewal
Create structured onboarding, training, and development plans for CSAs to level up in technical storytelling, Postgres optimization, and customer success strategy
Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts
Work directly with strategic customers when needed—especially during complex escalations, architectural deep dives, or critical onboarding milestones
Lead and review technical discovery led by CSAs to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success
Guide CSAs in designing and presenting platform demonstrations tailored to high-value customers, helping them clearly articulate the value of the Supabase platform and team
Collaborate with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform
Support team in defining and executing proof-of-value scopes that balance business outcomes with low-friction onboarding
Ensure CSA-owned timelines, success criteria, and engagement tactics result in a high proof-to-conversion success rate
Build reusable onboarding flows (email sequences, docs, templates, webinars) that accelerate time-to-value for new customers
Help team build detailed account plans focused on both short-term adoption and long-term expansion opportunities
Provide ongoing technical coaching for CSAs conducting architecture reviews, schema design evaluations, and performance tuning for production workloads
Partner cross-functionally to advocate for customer feedback, share emerging customer needs with Product & Eng, and communicate roadmap milestones back to customers
Coach CSAs to act as internal and external champions of Supabase, building trust with customers through consistency, clarity, and deep product expertise
Uphold a standard of excellence in customer engagement, ensuring Supabase becomes embedded in the way customers build

Skills

Key technologies and capabilities for this role

PostgresCustomer SuccessPre-SalesTeam LeadershipTechnical DiscoveryOnboardingProof-of-ValueArchitectural DesignSales CollaborationProduct CollaborationEngineering CollaborationTrainingCoachingHiringEscalations

Questions & Answers

Common questions about this position

What are the main responsibilities of the Customer Solution Architect Team Lead?

You'll hire, coach, and grow a global team of CSAs, collaborate with Sales, Product, and Engineering to scale the CSA motion, create training plans, ensure successful customer outcomes, and work directly with strategic customers on complex issues.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of team will I be leading?

You'll lead a high-performing global team of Customer Solutions Architects serving high-value Team and Enterprise customers, from startups to established brands.

What experience makes a strong candidate for this role?

Strong candidates have expertise in leading technical teams, customer success strategies, pre-sales discovery, proof-of-value onboarding, Postgres optimization, and technical storytelling for high-value customers.

Supabase

Open-source backend service for developers

About Supabase

Supabase provides an open-source backend as a service (BaaS) platform that helps developers and businesses create scalable applications more easily. It offers real-time databases, authentication, and storage solutions, all designed to integrate smoothly into existing workflows. This means developers can focus on building their applications without needing to spend a lot of time on backend development. Supabase operates on a freemium model, where users can access basic services for free, while advanced features are available through paid subscriptions. This approach allows it to cater to various user needs. What sets Supabase apart from its competitors is its open-source nature, which allows users to customize the platform and benefit from community-driven enhancements. The company aims to provide a reliable and efficient solution for developers, ensuring high uptime for applications that are critical to their users.

Singapore, SingaporeHeadquarters

2020Year Founded

$190.8MTotal Funding

SERIES_CCompany Stage

Consumer Software, Enterprise SoftwareIndustries

51-200Employees

Benefits

Remote work from anywhere

Autonomous work

Health, vision & dental benefits

Generous tech allowance

Annual education allowance

Annual run off-sites

Risks

Increased competition from other open-source BaaS platforms like Appwrite and Nhost.

Potential security vulnerabilities in open-source projects if not regularly updated.

Freemium model may challenge conversion of free users to paid subscribers.

Differentiation

Supabase offers a real-time database with self-documenting APIs for PostgreSQL.

The platform is open-source, allowing for community-driven improvements and customization.

Supabase provides a comprehensive suite of tools for scalable application development.

Upsides

Supabase raised $80M in Series C, totaling $196M in funding.

Growing demand for open-source solutions boosts Supabase's market potential.

Increased interest in real-time data processing aligns with Supabase's capabilities.

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