[Remote] Account Manager at Roofr

Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Customer Relationship Management (CRM), Sales TechnologyIndustries

Requirements

Candidates should have at least 1 year of experience in an Account Management role, preferably in a high-growth or fast-paced environment. Proven success managing a large book of business (1,000+ accounts) across self-serve and sales-assisted buying flows is required. Experience collaborating with cross-functional teams, particularly Account Executives and Implementation teams, along with a track record of driving revenue growth through upsell, cross-sell, and customer retention strategies, is necessary. A strong understanding of key metrics such as MRR, churn, retention, and NPS, along with excellent communication skills and a customer-centric mindset, are essential.

Responsibilities

The Account Manager will manage a portfolio of over 1,000 customer accounts, acting as the primary point of contact to identify pain points and position Roofr's solutions. They will develop and execute proactive strategies to maximize customer value, identify and execute upsell and cross-sell opportunities to expand MRR, and proactively address churn risks to ensure high retention and customer satisfaction. This role involves collaborating with Account Executives, Implementation, Revenue Operations, and Customer Support teams to ensure a seamless customer experience and smooth account set-up. The Account Manager will also monitor and improve key performance metrics including Expansion MRR, Contraction MRR, Net MRR, Retention Rate, Churn Rate, and Net Promoter Score (NPS).

Skills

Account Management

Customer Relationship Management (CRM)

Sales

Upselling

Cross-selling

Customer Retention

Communication

Problem-Solving

Strategic Planning

Roofr

Sales platform for roofing contractors

About Roofr

Roofr provides a sales platform designed specifically for roofing contractors, helping them improve their sales processes and streamline operations. The platform offers several key products, including roof measurement reports that deliver accurate data within 24 hours, estimation tools that allow users to create quotes quickly, and professional proposal generation that enables roofers to share visually appealing proposals with clients easily. Roofr also includes a roofing calculator for lead generation and offers a variety of resources such as blogs and tutorials to support its users. Unlike competitors, Roofr focuses exclusively on the roofing industry, providing tailored solutions that save time and enhance professionalism. The company's goal is to simplify the sales process for roofers, making it faster and more efficient.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$42.6MTotal Funding

SERIES_ACompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

51-200Employees