SmithRx

Manager, Account Management

Remote

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Health-Tech, Pharmacy Benefit Management (PBM)Industries

Requirements

Candidates must have 5+ years of experience in Customer Success/Account Management leadership roles with direct reports and 5+ years of working knowledge in healthcare benefits, pharmacy benefits, or commercial health insurance. A positive, growth mindset, the ability to remain calm under pressure, and a strong focus on customer experience and satisfaction are essential. A passion for collaborative problem-solving is also required.

Responsibilities

The Manager of Customer Success and Account Management will establish clear team goals, enable customer success outcomes such as reduced churn and increased product adoption, and manage key performance indicators for their portfolio of accounts. This role involves coaching team members, planning team capacity for optimal account coverage, building trusting relationships with client operational leadership, and maintaining a deep understanding of customer business challenges. Responsibilities also include assisting with cross-functional project management for escalated client issues, identifying product gaps through business impact assessments, managing client expectations, assessing and mitigating attrition risks, and actively participating in the interview and onboarding process.

Skills

Account Management
Customer Success
Relationship Management
Product Adoption
Client Retention
Risk Identification
Problem-Solving
Team Leadership
Communication

SmithRx

Pharmacy benefit management with transparent pricing

About SmithRx

SmithRx operates as a Pharmacy Benefit Manager (PBM) that focuses on managing prescription drug plans for self-insured employers and plan sponsors. The company uses a transparent pricing model called "Pass Through Pricing," where it charges only an administrative fee and passes all rebates from prescriptions directly to clients and their members. This model contrasts with traditional PBMs that often inflate drug prices and retain rebates for profit. SmithRx's clients benefit from a technology platform that utilizes real-time data to improve service delivery, ensuring efficient and high-quality pharmacy benefit management. The company also provides a concierge service to enhance support for both members and clients. SmithRx aims to simplify pharmacy benefits while maximizing value for its clients through transparency, advanced technology, and exceptional customer service.

San Francisco, CaliforniaHeadquarters
2016Year Founded
$94.8MTotal Funding
SERIES_CCompany Stage
HealthcareIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
Paid Holidays
Wellness Program
Commuter Benefits
Parental Leave
Mental Health Support
Professional Development Budget

Risks

Increased competition from technology-driven PBMs like Capital Rx could erode market share.
Rapid technological advancements may require costly updates to SmithRx's platform.
Potential regulatory scrutiny on PBM pricing models could impact SmithRx's business model.

Differentiation

SmithRx uses a transparent 'Pass Through Pricing' model, unlike traditional PBMs.
The company leverages real-time data for efficient pharmacy benefit management services.
SmithRx offers concierge-level service, enhancing customer satisfaction and support.

Upsides

SmithRx secured $60M in Series C funding, indicating strong investor confidence.
Partnership with Banjo Health enhances prior authorization processes using AI technology.
Collaboration with TheracosBio offers cost-effective drug options for Type 2 Diabetes.

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