Account Executive - Healthcare
EmaFull Time
Junior (1 to 2 years)
Candidates must have 5+ years of experience in Customer Success/Account Management leadership roles with direct reports and 5+ years of working knowledge in healthcare benefits, pharmacy benefits, or commercial health insurance. A positive, growth mindset, the ability to remain calm under pressure, and a strong focus on customer experience and satisfaction are essential. A passion for collaborative problem-solving is also required.
The Manager of Customer Success and Account Management will establish clear team goals, enable customer success outcomes such as reduced churn and increased product adoption, and manage key performance indicators for their portfolio of accounts. This role involves coaching team members, planning team capacity for optimal account coverage, building trusting relationships with client operational leadership, and maintaining a deep understanding of customer business challenges. Responsibilities also include assisting with cross-functional project management for escalated client issues, identifying product gaps through business impact assessments, managing client expectations, assessing and mitigating attrition risks, and actively participating in the interview and onboarding process.
Pharmacy benefit management with transparent pricing
SmithRx operates as a Pharmacy Benefit Manager (PBM) that focuses on managing prescription drug plans for self-insured employers and plan sponsors. The company uses a transparent pricing model called "Pass Through Pricing," where it charges only an administrative fee and passes all rebates from prescriptions directly to clients and their members. This model contrasts with traditional PBMs that often inflate drug prices and retain rebates for profit. SmithRx's clients benefit from a technology platform that utilizes real-time data to improve service delivery, ensuring efficient and high-quality pharmacy benefit management. The company also provides a concierge service to enhance support for both members and clients. SmithRx aims to simplify pharmacy benefits while maximizing value for its clients through transparency, advanced technology, and exceptional customer service.