Account Manager, Enterprise

Position Overview

• Location Type: Hybrid (San Francisco, New York, London, Bengaluru)
• Employment Type: Full-time
• Salary: Not specified

Instabase is a company dedicated to democratizing access to AI innovation. They offer a consumption-based pricing model and have a customer-centric approach, focusing on delivering insights from unstructured data. With offices in multiple global locations, they are a people-first company building a team focused on customer success. The Enterprise Account Manager role is an individual contributor position focused on managing and growing revenue and securing renewals for a defined set of current Instabase customers.

Responsibilities

• Define the Account Plan and Success Plan for your customer(s), and drive the account team in pursuit of the defined goals.
• Navigate complex enterprise accounts, identifying and building key relationships with multiple stakeholders (vertically and horizontally) across the customer’s organisation.
• Identify growth opportunities, new use cases, and drive consumption.
• Lead the resolution of escalations, while identifying and implementing continuous improvement opportunities to prevent repeated issues.
• Advocate internally for ways to improve the product and services to expand the account.
• Drive business value for customers by retaining and growing accounts by implementing game-changing adoption and growth strategies that help customers maximise their investment in Instabase.
• Lead renewals end-to-end.

Requirements

• Proven track record of success in customer success and technical account management, with a demonstrated track record of consistent over-achievement against assigned renewal and expansion goals.
• Experience owning post-sales strategic customers end-to-end, including renewals and organic expansion.
• Strong communication skills, with the ability to explain technical concepts clearly and concisely to a variety of audiences.

Company Information

• Company: Instabase
• Industry: AI, Data Analytics
• Location: San Francisco, New York, London, Bengaluru
• Investors: Greylock, Andreessen Horowitz, Index Ventures
• Culture: People-first, Fearlessly experimental, Endlessly curious, Customer obsessed