Account Manager at Long View Systems

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

10+ years of experience in account management or client services in the IT consulting or professional services sector
Proven experience managing client accounts in managed and professional services, cloud services, Microsoft and Cisco stack, and/or technology consulting
Understanding of solution-based selling and proven success in areas like IT Security, Azure, Copilot AI, Data & Dynamics 365, Managed IT Services
Excellent communication and negotiation skills
Experience using Microsoft Dynamics CRM required
Strong understanding of IT infrastructure concepts, including cloud computing, networks, security, storage solutions, and enterprise systems
Familiarity with ITIL, project management methodologies (e.g., Agile), and enterprise technology solutions is a plus
Strong problem-solving abilities with the capacity to understand client needs and develop tailored solutions

Responsibilities

Develop and maintain strong, trusting relationships with key client stakeholders, ensuring their satisfaction and fostering long-term partnerships
Collaborate with technical teams to ensure timely and successful delivery of IT projects, meeting client expectations and deadlines
Advise clients on best practices for optimizing their IT infrastructure, including cloud solutions, data management, network design, security, and IT systems integration
Identify opportunities to expand service offerings within existing accounts, cross-sell and upsell additional services, and support the growth of the company's client base
Monitor project budgets, timelines, and scope changes, ensuring projects are delivered on-time, within scope, and within budget
Ensure clear, consistent communication with clients throughout the project lifecycle, providing regular updates, and addressing any concerns or issues promptly
Provide detailed reporting on project progress, account status, and performance metrics, both internally and to clients
Work closely with sales, marketing, and technical teams to ensure alignment between client needs and the company's offerings
Develop account plans to align client goals with company offerings
Stay informed about industry trends, emerging technologies, and competitors to provide strategic advice to clients
Monitor Key Performance Indicators (KPIs) to measure success and identify areas for improvement

Skills

Key technologies and capabilities for this role

Account ManagementClient Relationship ManagementHybrid ITCloud SolutionsO365IT InfrastructureProject OversightIT ConsultingNetwork DesignSecuritySystems IntegrationSales

Questions & Answers

Common questions about this position

What experience is required for the Account Manager role?

Candidates need 10+ years of experience in account management or client services within the IT consulting field.

Is this a remote position or does it require office work?

The role is based in the Toronto office.

What is the employment type for this position?

This is a permanent employee position.

What is the company culture like at Long View Systems?

Long View fosters a culture of collaboration, support, innovation, enthusiasm, inclusion, and belonging, guided by core pillars of Integrity, Competence, Value, and Fun; 89% of team members rate it as a good or great place to work.

What makes a strong candidate for this Account Manager position?

A strong candidate is ambitious, results-focused, passionate about client solutions, and has experience selling Hybrid IT solutions while collaborating with cross-functional teams.

Long View Systems

Owner representation and construction management consulting

About Long View Systems

Long View Systems provides tailored consulting services in Owner Representation and Construction Management for developers, property managers, and design professionals. Their services are designed to support projects ranging from $300,000 to $200 million, leveraging over 30 years of experience in the Mid-Atlantic market. The company stands out from competitors by offering senior-level expertise and a well-established network across various disciplines, fostering long-term relationships that go beyond simple transactions. The goal of Long View Systems is to deliver sustainable solutions that ensure projects are completed efficiently, on time, and within budget, while maintaining a strong respect for the skilled tradespeople involved in the construction process.

Calgary, CanadaHeadquarters

1999Year Founded

VENTURE_UNKNOWNCompany Stage

Industrial & Manufacturing, Real EstateIndustries

1-10Employees