Account Executive - Strategic

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Customer Experience (CX), Employee Experience (EX)Industries

Requirements

Candidates should have 5-8 years of proven success in SaaS enterprise sales, with strong experience in ITSM and EX solution selling. Advanced knowledge of SaaS platforms and their role in driving enterprise efficiency is required. Hands-on experience with departmental ITSM solutions and advanced EX platforms designed to enhance productivity and employee engagement is also necessary. Mastery in solution selling and pipeline management, along with strong analytical abilities to assess customer needs and provide tailored recommendations, are essential. The ideal candidate will be collaborative, analytical, and persistent in navigating complex sales cycles and securing high-value deals, with a customer-centric mindset and a passion for empowering enterprises through transformative software solutions.

Responsibilities

The Account Executive will be a key driver in expanding Freshworks’ footprint within Enterprise organizations by engaging multiple stakeholders and delivering customized ITSM and EX solutions. Responsibilities include developing tailored ITSM and EX strategies, demonstrating how Freshworks’ solutions enhance productivity and employee engagement, and collaborating with diverse decision-makers to address their unique challenges. The role also involves building, maintaining, and executing a robust sales pipeline, ensuring consistent progress through medium- to long-term sales cycles, and creating and presenting compelling value propositions that align with enterprise customer goals and budgets. A collaborative approach, partnering with Marketing, Solutions Engineers, and Customer Success teams to create seamless end-to-end experiences for prospects and clients, is also key.

Skills

ITSM

Sales

Account Management

Solution Selling

Stakeholder Management

Consultative Sales

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Toronto, CanadaHeadquarters

2003Year Founded

$149.6MTotal Funding

DEBTCompany Stage

Consumer Software, FintechIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

401(k) Company Match

Stock Options

Unlimited Paid Time Off

Parental Leave

Home Office Stipend

Professional Development Budget

Risks

Increased competition from market leaders may impact FreshBooks' market share.

Dependency on Stripe's technology could pose risks if Stripe faces issues.

Economic downturns may threaten FreshBooks' subscription-based revenue model.

Differentiation

FreshBooks offers a user-friendly platform for non-accountants, simplifying financial management.

The company provides mobile-friendly solutions, catering to the rise of remote work.

FreshBooks' integration with Shopify enhances e-commerce capabilities for online businesses.

Upsides

FreshBooks' subscription model aligns with industry trends, boosting customer acquisition and retention.

The expansion of Stripe Connect features enhances FreshBooks Payments, improving payment processing.

AI-driven financial analytics tools can provide predictive insights, enhancing decision-making.

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