Decagon

Account Executive, Strategic Accounts

San Francisco, California, United States

$300,000 – $325,000Compensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Enterprise SoftwareIndustries

Requirements

Candidates should have at least 7 years of experience in strategic or enterprise sales with a proven track record of growing revenue and expanding business with large, complex accounts. Excellent communication, presentation, and negotiation skills are essential, along with strong business acumen and the ability to engage with C-suite executives. A consultative selling approach focused on value-based solutions and the ability to manage multiple stakeholders and cross-functional initiatives is required. A Bachelor's degree or equivalent work experience is necessary, and bonus points are given for previous experience selling AI or customer support/experience software.

Responsibilities

The Strategic Account Executive will develop a strategy to break into and close key strategic logos for Decagon. They will build deep, trusted relationships with key stakeholders at all levels of the customer organization, understanding the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion. Collaboration with internal teams, including founders and engineers, is crucial to deliver tailored solutions. They will forecast and accurately report on pipeline and revenue, develop and execute account plans for strategic deals, provide feedback and insights to product and leadership teams to influence the company's roadmap, and maintain expert-level knowledge of the company's products, services, and industry trends.

Skills

Sales
Strategic Sales
Account Management
Pipeline Management
Revenue Growth
Communication
Account Planning
Forecasting
Relationship Building

Decagon

Generative AI solutions for customer support

About Decagon

Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for various clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.

Key Metrics

San Francisco, CaliforniaHeadquarters
2023Year Founded
$97.3MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
51-200Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Meal Benefits

Risks

Increased competition from AI giants like OpenAI and Google threatens Decagon's market share.
Over-reliance on key clients like Bilt and Vanta poses a potential business risk.
Rapid technological advancements could render Decagon's solutions obsolete without continuous innovation.

Differentiation

Decagon.ai offers AI solutions that enhance customer support and operational efficiency.
Their AI-powered agent assistance handles mundane tasks, improving productivity and satisfaction.
Decagon.ai's tools automate complex data processes, unlocking valuable insights from interactions.

Upsides

Increased demand for AI-driven customer support solutions enhances Decagon's market potential.
Growing interest in AI automation tools boosts Decagon's client acquisition opportunities.
Shift towards subscription-based AI services aligns with Decagon's scalable business model.

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