Enterprise Account Executive
Lakeside Software- Full Time
- Senior (5 to 8 years)
Candidates should possess 6+ years of SaaS experience, 3+ years of experience selling into financial institutions or contact centers/customer experience software, and 3+ years of complex sales experience. A track record of consistently exceeding performance expectations, outstanding communication proficiency in phone, email, and other channels, and the ability to navigate complex sales processes are also required. Proficiency in advanced sales methodologies such as MEDDIC or Command of the message is essential.
As an Account Executive, you will drive growth opportunities within top-tier enterprise accounts, develop expertise in digital transformation and customer experience, utilize a strategic, data-driven approach to guide clients toward innovative solutions, showcase the value of the platform with compelling ROI analyses, and leverage negotiation skills to secure large contracts involving multiple stakeholders.
Digital customer service solutions for banks
Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.