Glia

Account Executive - Enterprise

United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Customer Experience, Digital TransformationIndustries

Position Overview

  • Location Type: Remote
  • Employment Type: Full-time
  • Salary: Competitive (Details not provided)
  • About Glia: Glia’s award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. We're experiencing rapid revenue growth and seeking results-driven sales professionals to join our team. Glia has successfully built a $1B valuation company.

The Role

As a vital member of our Sales team, you will play a crucial role in advancing Glia's growth strategy. Your primary focus will be on driving new revenue from a select group of target accounts while also nurturing leads generated by our SDR team. You’ll be instrumental in shaping our sales strategy and collaborating with Sales leadership.

Responsibilities

  • Drive growth opportunities within top-tier enterprise accounts, setting the stage for business expansion.
  • Develop expertise in digital transformation and customer experience, establishing yourself as a leader in these domains.
  • Utilize a strategic, data-driven approach to guide clients toward innovative solutions.
  • Showcase the value of our platform with compelling ROI analyses that highlight its transformative impact.
  • Leverage your negotiation skills to secure large contracts involving multiple stakeholders.

Qualifications

  • 6+ years of SaaS experience
  • 3+ years selling into Financial institutions or contact centers/customer experience software
  • 3+ years of complex sales experience
  • A track record of consistently exceeding performance expectations.
  • Outstanding communication proficiency in phone, email, and other channels.
  • Ability to navigate complex and intricate sales processes.
  • Proficiency in advanced sales methodologies such as MEDDIC or Command of the message

Benefits

  • Stock options and Competitive salary
  • Professional development support (trainings, courses, conferences, books, etc.)
  • Access to all the latest tools and equipment you’ll need
  • Sports compensation, reimbursement for therapy, counseling sessions
  • Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
  • Diversity: 25 countries represented

Company Information

Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status.

Skills

SaaS sales
Enterprise sales
Financial institutions
Customer experience software
Complex sales
Negotiation
MEDDIC
Command of the message
Communication (phone, email)

Glia

Digital customer service solutions for banks

About Glia

Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.

New York City, New YorkHeadquarters
2012Year Founded
$147.8MTotal Funding
SERIES_DCompany Stage
AI & Machine Learning, Financial ServicesIndustries
201-500Employees

Benefits

Stock Options
Professional Development Budget

Risks

Rapid AI adoption could lead to increased competition from new entrants.
Financial institutions may develop in-house digital customer service solutions.
Increasing regulatory scrutiny on AI and data privacy could raise compliance costs.

Differentiation

Glia's ChannelLess® architecture allows seamless transitions between communication channels.
Quality AnalystGPT provides real-time insights into customer needs and trends.
Glia's AI-driven solutions enhance customer experience and operational efficiency.

Upsides

Increased demand for AI-driven customer service in the financial sector.
Growing trend of integrating AI with customer service platforms.
Expansion of digital banking services boosts demand for Glia's solutions.

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