Glia

Account Executive - Enterprise

United States

Glia Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Customer Experience, Digital TransformationIndustries

Requirements

Candidates should possess 6+ years of SaaS experience, 3+ years of experience selling into financial institutions or contact centers/customer experience software, and 3+ years of complex sales experience. A track record of consistently exceeding performance expectations, outstanding communication proficiency in phone, email, and other channels, and the ability to navigate complex sales processes are also required. Proficiency in advanced sales methodologies such as MEDDIC or Command of the message is essential.

Responsibilities

As an Account Executive, you will drive growth opportunities within top-tier enterprise accounts, develop expertise in digital transformation and customer experience, utilize a strategic, data-driven approach to guide clients toward innovative solutions, showcase the value of the platform with compelling ROI analyses, and leverage negotiation skills to secure large contracts involving multiple stakeholders.

Skills

SaaS sales
Enterprise sales
Financial institutions
Customer experience software
Complex sales
Negotiation
MEDDIC
Command of the message
Communication (phone, email)

Glia

Digital customer service solutions for banks

About Glia

Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.

Key Metrics

New York City, New YorkHeadquarters
2012Year Founded
$147.8MTotal Funding
SERIES_DCompany Stage
AI & Machine Learning, Financial ServicesIndustries
201-500Employees

Benefits

Stock Options
Professional Development Budget

Risks

Rapid AI adoption could lead to increased competition from new entrants.
Financial institutions may develop in-house digital customer service solutions.
Increasing regulatory scrutiny on AI and data privacy could raise compliance costs.

Differentiation

Glia's ChannelLess® architecture allows seamless transitions between communication channels.
Quality AnalystGPT provides real-time insights into customer needs and trends.
Glia's AI-driven solutions enhance customer experience and operational efficiency.

Upsides

Increased demand for AI-driven customer service in the financial sector.
Growing trend of integrating AI with customer service platforms.
Expansion of digital banking services boosts demand for Glia's solutions.

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