Account Executive, Enterprise at Dialpad

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Technology, CommunicationsIndustries

Requirements

5+ years of sales experience in an ever-changing environment
Transferable experience in the telecommunications / contact center / unified communications industries
Experience in managing & closing strategic deal cycles that include multiple business units and stakeholders
Preferred expertise in SaaS Sales (including UCaaS and/or CCaaS)

Responsibilities

Build strategic outbounding campaigns and sequencing to source your own opportunities including calling, emailing and texting leads to set up introductory meetings
Prospect into target accounts and identify stakeholders and champions
Convert leads to opportunities and create the necessary pipeline required to achieve your quarterly/annual sales quota
Own the end to end sales process including:
Leading Discovery sessions with leads and prospects
Work with Sales Engineering to prepare for and deliver product demonstrations
Lead technical sessions to validate product viability, adherence to customer InfoSec requirements and overall product fit for the prospective customer
Create and maintain account plans required to identify areas for opportunity across strategic global customers
Manage the contracting process from beginning thru full contract execution and interface with Dialpad and customer finance, legal and procurement personnel
Have weekly 1:1’s with your Manager comprised of coaching, key deal reviews, forecasts, and career roadmap
Maintain a qualified 3x pipeline and meet quarterly/annual sales quotas

Skills

Key technologies and capabilities for this role

Outbound ProspectingCold CallingEmail OutreachSMS ProspectingPipeline ManagementSales QuotaDiscovery SessionsEnterprise SalesStakeholder Engagement

Questions & Answers

Common questions about this position

What is the salary for this Account Executive, Enterprise position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This is a NYC based position that reports to a Regional Vice President.

What skills and experience are required for this role?

Candidates need 5+ years of sales experience in an ever-changing environment, transferable experience in telecommunications, contact center, or unified communications industries, and experience managing and closing strategic deal cycles with multiple business units and stakeholders.

What is the team structure like for this position?

The Enterprise sales team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales Leadership, and peers to improve sales process efficiency, and you'll work with Marketing, Partner Managers, Sales Leadership, Sales Engineers, Account Management, Legal, and Finance.

What makes a strong candidate for this Account Executive role?

A strong candidate will have 5+ years of sales experience, particularly in telecommunications, contact center, or unified communications, and proven ability to manage and close complex strategic deals involving multiple stakeholders.

Dialpad

AI platform for customer engagement and collaboration

About Dialpad

Dialpad offers an AI-powered platform designed to enhance customer engagement, sales, and team collaboration. Its key features include real-time transcription of conversations, sentiment analysis to gauge the mood of discussions, live coaching for sales representatives, and predictive customer satisfaction (CSAT) scores to forecast client satisfaction. This platform serves a diverse clientele, from small businesses to large corporations, and operates on a subscription-based model. Dialpad distinguishes itself from competitors through its rapid product innovation and strong partnerships, such as its collaboration with the Sacramento Kings basketball team, which includes community programs like The Huddle Lab for young entrepreneurs. The company has received recognition from G2 in various categories, including Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Dialpad's goal is to leverage AI to improve customer service and sales effectiveness.

San Ramon, CaliforniaHeadquarters

2011Year Founded

$437.7MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Phone/Internet Stipend

Gym Membership

Professional Development Budget

Risks

Emerging AI-driven platforms could erode Dialpad's market share.

Integration challenges from Surfboard acquisition may disrupt operations.

Rapid AI advancements could render Dialpad's offerings obsolete if not updated.

Differentiation

Dialpad offers real-time transcription and sentiment analysis, enhancing customer interactions.

Its AI-powered platform supports sales, customer engagement, and team collaboration effectively.

Dialpad's continuous innovation and fast feature releases set it apart from competitors.

Upsides

Dialpad's acquisition of Surfboard enhances its workforce management capabilities.

Recognition as Google Cloud Technology Partner of the Year boosts Dialpad's credibility.

Launch of business-specific AI models provides a competitive edge in sales conversations.

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