Account Director, Customer Success

Employment Type: [Not Specified] Location Type: [Not Specified] Salary: [Not Specified]

Position Overview

Degreed is seeking a motivated and experienced Account Director to join our Customer Success team. In this role, you will be responsible for the gross and net retention of a portfolio of enterprise clients. You will drive renewal and upsell motions by ensuring clients achieve tangible, quantifiable value from the Degreed platform. This position offers a unique opportunity to combine strategic account management, consulting expertise, and product knowledge to deliver impactful results for large enterprise clients.

As the primary point of contact for your assigned clients, you will proactively manage value realization, guiding them to unlock the full potential of Degreed. By fostering executive relationships and navigating complex change management within enterprise environments, you will enable customers to achieve their business objectives. Your expertise in HRTech, Learning & Development, and talent management will position you as a trusted advisor, helping clients align Degreed’s capabilities with their strategic goals.

If you are passionate about delivering measurable outcomes, thrive in a consultative role, and enjoy solving challenges in large, dynamic organizations, this position offers an exciting opportunity to make a significant impact while growing your skills in a collaborative and inclusive environment.

About Degreed

Degreed is the upskilling platform that fuels growth and innovation through lifelong learning. We provide everything needed to learn and advance: LMSs, courses, videos, articles, projects, and real-world skill insights, matching individuals with opportunities that align with their skills, role, and goals.

For businesses, Degreed helps build a culture of learning that attracts, develops, and retains top talent, driving both individual and company success. We believe learning is the key to unlocking opportunities. Our mission is to discover, empower, and celebrate the next generation of global expertise. Join us in shaping the future of learning and workforce development!

Key Responsibilities

• Own gross and net retention targets, driving renewal and upsell motions within your portfolio of enterprise accounts.
• Lead strategic account planning to identify opportunities for growth, ensure client satisfaction, and address potential risks.
• Proactively manage value realization, ensuring customers achieve measurable outcomes and ROI from the Degreed solution.
• Lead discussions and initiatives to ensure clients are leveraging the full capabilities of the Degreed platform.

Key Skills

• Outcome-driven client management: Expertise in proactively managing to and delivering measurable ROI and value realization through a consultative approach.
• Strategic account planning and forecasting: Proven ability to identify growth opportunities, execute renewal and upsell motions, and proactively mitigate risks.
• Relationship management: Strong interpersonal and executive presence to build trust and credibility with economic buyers and senior executive stakeholders.
• Change management expertise: Experience navigating and implementing change within large enterprise environments.
• HRTech, Learning & Development and talent management domain knowledge: Understanding of Learning & Development and talent strategies to align Degreed’s solutions with client goals.
• Product knowledge and consulting skills: Ability to translate product features into tailored solutions that address client needs.
• Negotiation and objection handling: Prowess in leading complex enterprise negotiations, navigating multiple buyer and procurement stakeholders, and effectively managing objections.
• Sales methodologies: Familiarity with frameworks like value selling or MEDDPICC for effective negotiation and expansion strategies.
• Data analysis: Proficiency in using metrics to inform decisions and present insights to clients.
• Communication: Superior verbal, written, and presentation skills, with the ability to distill complex ideas into actionable recommendations.
• Collaboration: Ability to influence and work across internal and external teams to deliver exceptional outcomes for clients.