Account Director - Customer Success

Position Overview

Degreed is seeking an experienced and passionate Account Director to join their Customer Success team. This role is pivotal in ensuring client retention and growth by driving renewal and upsell motions, and most importantly, by helping clients achieve tangible, quantifiable value from the Degreed platform. This is a unique opportunity to combine strategic account management, consulting expertise, and product knowledge to deliver impactful results for large enterprise clients.

As the primary point of contact for a portfolio of Degreed’s enterprise customers, you will proactively manage value realization, guiding clients to unlock the full potential of the Degreed platform. By fostering executive relationships and navigating complex change management in enterprise environments, you will enable customers to achieve their business objectives. Your understanding of HRTech, Learning & Development, and talent management domains will position you as a trusted advisor, helping clients align Degreed’s capabilities with their strategic goals.

This position offers an exciting opportunity to make a significant impact while growing your skills in a collaborative and inclusive environment, perfect for those passionate about delivering measurable outcomes, thriving in a consultative role, and enjoying solving challenges in large, dynamic organizations.

Key Responsibilities

• Own gross and net retention targets, driving renewal and upsell motions within your portfolio of enterprise accounts.
• Lead strategic account planning to identify opportunities for growth, ensure client satisfaction, and address potential risks.
• Proactively manage value realization, ensuring customers achieve measurable outcomes and ROI from the Degreed solution.
• Lead discussions and initiatives to drive deeper adoption and utilization of the Degreed platform.
• Develop and maintain strong executive-level relationships with key stakeholders within client organizations.
• Act as a trusted advisor, providing strategic guidance on Learning & Development and talent management strategies, leveraging Degreed's capabilities.
• Navigate and manage change within large enterprise environments to ensure successful implementation and adoption.
• Collaborate with internal Degreed teams (Sales, Product, Support) to ensure a seamless client experience.
• Utilize data analysis to inform client strategies and present insights effectively.

Key Skills

• Outcome-driven client management: Expertise in proactively managing to and delivering measurable ROI and value realization through a consultative approach.
• Strategic account planning and forecasting: Proven ability to identify growth opportunities, execute renewal and upsell motions, and proactively mitigate risks.
• Relationship management: Strong interpersonal and executive presence to build trust and credibility with economic buyers and senior executive stakeholders.
• Change management expertise: Experience navigating and implementing change within large enterprise environments.
• HRTech, Learning & Development and talent management domain knowledge: Understanding of Learning & Development and talent strategies to align Degreed’s solutions with client goals.
• Product knowledge and consulting skills: Ability to translate product features into tailored solutions that address client needs.
• Negotiation and objection handling: Prowess in leading complex enterprise negotiations, navigating multiple buyer and procurement stakeholders, and effectively managing objections.
• Sales methodologies: Familiarity with frameworks like value selling or MEDDPICC for effective negotiation and expansion strategies.
• Data analysis: Proficiency in using metrics to inform decisions and present insights to clients.
• Communication: Superior verbal, written, and presentation skills, with the ability to distill complex ideas into actionable recommendations.
• Collaboration: Ability to influence and work across internal and external teams to deliver exceptional outcomes for clients.

Company Information

Degreed is the upskilling platform that fuels growth and innovation through lifelong learning. We bring together everything you need to learn and advance: LMSs, courses, videos, articles, projects, and real-world skill insights, matching you with opportunities that align with your skills, role, and goals.

For businesses, Degreed helps build a culture of learning that attracts, develops, and retains top talent, driving both individual and company success.

We believe learning is the key to unlocking opportunities. Our mission is to discover, empower, and celebrate the next generation of global expertise. Join us in shaping the future of learning and workforce development!

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