Account Coordinator at Rad AI

Seattle, Washington, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AI, SaaSIndustries

Requirements

1–3 years of experience in a customer support, coordinator, or help desk role, preferably in SaaS or technology, or Bachelor’s degree in Business, Communications, or a related field
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Proficiency in MS Office Suite
Experience with Zendesk or similar customer service platforms
Proficient understanding of the tech industry and relevant market trends
Ability to work independently and as part of a team in a fast-paced environment
High attention to detail and problem-solving skills
Ability to take ownership of tasks and see them through to completion

Responsibilities

Serve as a primary point of contact for routine client support inquiries, managing and resolving Zendesk tickets and email requests efficiently and professionally
Pull and prepare client usage reports, analytics, and renewal documentation as requested by Account Managers or leadership
Educate users on how to effectively use Read AI, troubleshoot issues, and provide comprehensive support
Support the planning and execution of CS team projects, ensuring they are delivered on time and within scope
Identify and suggest process improvements to enhance support workflows and overall team efficiency
Take ownership of tasks and ensure they are completed to the highest standard

Skills

Key technologies and capabilities for this role

ZendeskCustomer SupportAnalyticsReportingTroubleshootingProject CoordinationProcess Improvement

Questions & Answers

Common questions about this position

What experience is required for the Account Coordinator role?

Candidates need 1–3 years of experience in customer support, coordinator, or help desk roles, preferably in SaaS or technology, or a Bachelor’s degree in Business, Communications, or a related field.

What key skills are needed for this position?

Required skills include excellent verbal and written communication, strong organizational and multitasking abilities, proficiency in MS Office Suite, experience with Zendesk or similar platforms, high attention to detail, and problem-solving skills.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for the Account Coordinator role?

This information is not specified in the job description.

What growth opportunities are available at Read AI?

Read AI offers growth opportunities as a fast-growing company backed by significant funding, focused on AI-powered collaboration.

Rad AI

AI-driven software for radiology workflows

About Rad AI

Rad AI enhances radiology workflows using artificial intelligence to improve efficiency and accuracy in radiological practices. Its main product, Omni Reporting, automates routine tasks, ensures follow-up on incidental findings, and improves reporting accuracy. This software integrates seamlessly into existing workflows, making it easier for radiologists to manage their tasks. Unlike competitors, Rad AI emphasizes data security and patient privacy, being SOC 2 Type II and HIPAA certified. The company's goal is to provide reliable AI-driven solutions that streamline healthcare processes and improve patient outcomes.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$76.8MTotal Funding

SERIES_BCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees