Account Coordinator at Rad AI

Seattle, Washington, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AI, SaaSIndustries

Requirements

1–3 years of experience in a customer support, coordinator, or help desk role, preferably in SaaS or technology, or Bachelor’s degree in Business, Communications, or a related field
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Proficiency in MS Office Suite
Experience with Zendesk or similar customer service platforms
Proficient understanding of the tech industry and relevant market trends
Ability to work independently and as part of a team in a fast-paced environment
High attention to detail and problem-solving skills
Ability to take ownership of tasks and see them through to completion

Responsibilities

Serve as a primary point of contact for routine client support inquiries, managing and resolving Zendesk tickets and email requests efficiently and professionally
Pull and prepare client usage reports, analytics, and renewal documentation as requested by Account Managers or leadership
Educate users on how to effectively use Read AI, troubleshoot issues, and provide comprehensive support
Support the planning and execution of CS team projects, ensuring they are delivered on time and within scope
Identify and suggest process improvements to enhance support workflows and overall team efficiency
Take ownership of tasks and ensure they are completed to the highest standard

Skills

Zendesk

Customer Support

Analytics

Reporting

Troubleshooting

Project Coordination

Process Improvement

Rad AI

AI-driven software for radiology workflows

About Rad AI

Rad AI enhances radiology workflows using artificial intelligence to improve efficiency and accuracy in radiological practices. Its main product, Omni Reporting, automates routine tasks, ensures follow-up on incidental findings, and improves reporting accuracy. This software integrates seamlessly into existing workflows, making it easier for radiologists to manage their tasks. Unlike competitors, Rad AI emphasizes data security and patient privacy, being SOC 2 Type II and HIPAA certified. The company's goal is to provide reliable AI-driven solutions that streamline healthcare processes and improve patient outcomes.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$76.8MTotal Funding

SERIES_BCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

Paid Holidays

Remote Work Options

Unlimited Paid Time Off

Risks

Emerging competition from companies like DeepMind could overshadow Rad AI's offerings.

Rapid AI technology evolution requires Rad AI to continuously innovate.

AI-driven automation may face resistance from the medical community.

Differentiation

Rad AI's Omni Reporting won 'Best New Radiology Software' by AuntMinnie.

Rad AI integrates AI with FHIRcast for enhanced radiology workflow interoperability.

Rad AI is a pioneer in using large language models for radiology report generation.

Upsides

Rad AI achieved a 48% increase in radiograph reporting efficiency at RANT.

Rad AI raised $50M in Series B funding, boosting its expansion capabilities.

Strategic collaboration with AGFA HealthCare enhances Rad AI's market position.

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