Account Care Coordinator at Accurate Background

Thane, Maharashtra, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Background ScreeningIndustries

Requirements

Previous experience working on time-sensitive issues in a fast-paced environment
2+ years of customer service experience
Prior experience in upselling and cross-selling is mandatory
Experience in background screening industry preferred
Strong interpersonal skills
Excellent communication skills, both written and verbal, with a focus on issue identification, troubleshooting, and conflict resolution
Ability to prioritize and manage several tasks at once
Ability to work effectively to deadlines
Good organization and time management skills
Analytical and problem-solving skills
Ability to work independently and as part of a team
Ability to learn quickly and retain knowledge
Strong Microsoft Office knowledge (Word, Excel, PowerPoint, Outlook)
Knowledge of Salesforce

Responsibilities

Ensure high customer satisfaction by working with internal teams to provide seamless customer experience
Educate clients on best practices for their program and business needs, becoming a trusted advisor
Maintain a consistent level of technical readiness and industry expertise
Understand and provide accurate information via phone and email about client portals, products, services, and account information
Conducts initial triaging and handles escalations of client concerns; manages the escalation through to completion
Identifies root causes of turnaround time concerns
Reviews account setups and implement process improvements
Ensures accurate submission of implementation tasks
Train and onboard new client users as needed
Conveys compliance and technical solutions in a language that clients will understand
Provide updated pricing for new packages or a la carte options
Provide support and assistance with invoice-related questions
Understand and provide guidance for ATS integrations
Handle and successfully resolve client escalations
Identify roadblocks, make decisions, and effectively communicate solutions

Skills

Customer Service

Upselling

Cross-Selling

Troubleshooting

Conflict Resolution

ATS Integrations

Background Screening

Escalation Management

Time Management

Accurate Background

Customized background screening and drug testing

About Accurate Background

Accurate Background specializes in providing tailored background screening, drug testing, and I-9 solutions using web-based technology. Their services are designed to meet the specific needs of human resources, talent acquisition, and loss prevention professionals, allowing for a customized approach rather than a generic solution. The company's products work by integrating seamlessly with various HR technologies and Applicant Tracking Systems, ensuring that clients can easily incorporate these services into their existing hiring processes. What sets Accurate Background apart from competitors is their focus on creating individualized screening programs and their commitment to integrity, accuracy, and timely results. The goal of Accurate Background is to empower organizations to make safer hiring decisions through comprehensive reports and user-friendly technology.

Irvine, CaliforniaHeadquarters

1997Year Founded

$4.9MTotal Funding

EARLY_VCCompany Stage

Consulting, Government & Public Sector, Enterprise SoftwareIndustries

1,001-5,000Employees

Risks

Increased competition from startups may erode Accurate Background's market share.

Rapid AI advancements in HR tech could outpace Accurate Background's current capabilities.

Multiple acquisitions may lead to integration challenges and operational inefficiencies.

Differentiation

Accurate Background offers customized screening solutions tailored to specific client needs.

The company integrates seamlessly with various HR technologies and Applicant Tracking Systems.

Accurate Background provides comprehensive reports and interactive compliance services for safer hiring.

Upsides

Acquisitions of Orange Tree and VerifyNow expand services in the healthcare sector.

Partnership with Konfir enhances employment verification processes in the UK market.

Expansion into APAC region supports localized services for regional compliance needs.

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