Remote Jobs at Customer.io

Candidates should possess expertise in partner sales & account management, strategic alliances & business development, and partner marketing & co-marketing programs, with experience working with VARs, SIs, MSPs, referral partners, and API integrations. Strong skills in demand-gen campaigns and program development are also desired.

Candidates should possess 7+ years of experience building scalable, distributed systems in Go, comfort working in cloud-native environments (AWS, GCP), familiarity with relational databases (MySQL) and an understanding of performance tradeoffs, and experience with observability tooling and operating production systems.

Candidates should possess 7+ years of experience building and scaling backend services and product-facing features, fluency in TypeScript, React (or similar), and a statically typed backend language like Go, proficiency with APIs, relational databases, and writing testable, performant code.

Candidates should possess significant experience (typically 10+ years) building scalable, distributed systems in Go (or similar statically typed languages), deep experience with databases – relational (MySQL, Postgres) and non-relational (DynamoDB, BigTable) – and how to make them fast, and comfort working in cloud-native environments (AWS, GCP). Familiarity with APIs, observability, and operating production systems is also required.

The Senior Site Reliability Engineer should possess 7+ years of experience in SRE or infrastructure roles, improving production systems at scale, deep MySQL experience including schema design, performance tuning, and operational tooling, fluency in cloud-native tech (GCP a plus) and Terraform, proficiency in Go and Bash for scripting and systems programming, and skill in observability, incident response, and debugging distributed systems.

Candidates should have typically 10+ years of experience building scalable, distributed systems in Go or similar statically typed languages. Deep experience with both relational (MySQL, Postgres) and non-relational (DynamoDB, BigTable) databases, comfort with cloud-native environments (AWS, GCP), and familiarity with APIs, observability, and operating production systems are required. A bias for action and pride in owning technical decisions are also essential.

Candidates must have over 10 years of software engineering experience, with at least 5 years in founder, principal, or staff technical leadership roles. Proven ability to take projects from concept to launch and transition them into durable systems is required, along with deep expertise in cloud-native architecture, distributed systems, and backend infrastructure. Experience building with or evaluating modern AI tooling and opportunities, along with excellent communication skills across writing,…

Candidates should have 6+ years of product management experience, preferably in B2B SaaS or platforms using behavioral data for automation or messaging. Strong analytical skills, comfort with metrics dashboards, and experience using data to shape direction and evaluate impact are essential. Proven ability to lead feature development independently, reduce scope, and deliver successful outcomes with tight teams is required. Exceptional written communication and decision-framing abilities, especial…

Candidates must have 7+ years of mobile development experience with a strong foundation in native iOS. Demonstrated experience designing and shipping SDKs used by third-party developers is required. Comfort working across mobile platforms and frameworks, strong API design sensibilities, and the ability to balance the needs of marketers and mobile developers are essential. Applicants should also be helpful, clear, and responsive when working with external developers or unblocking teammates.

Candidates should have 3+ years of experience managing engineers at a SaaS company, a track record of driving execution in complex or fast-moving environments, and comfort navigating ambiguity. A strong technical background is necessary to participate in architecture discussions and design reviews, along with experience building high-performing, inclusive, and collaborative teams.

Candidates should have 5-6+ years of experience in Customer Success, CS operations, or digital program management within a SaaS or scale-up environment. Experience with low-code/no-code tools like Zapier or N8N, digital automation platforms, and marketing automation tools such as Customer.io, Braze, Iterable, Marketo, or HubSpot is required. Proven success in piloting A/B tests, measuring digital engagement metrics, and collaborating across CS, Product, Marketing, and Ops teams is necessary. Bas…

Candidates should have 2-3 years of experience in Customer Success or Technical Account Management in SaaS, or be a Technical Support professional looking to transition into CS. Familiarity with marketing automation platforms like Customer.io, Marketo, Braze, Iterable, ActiveCampaign, or Klaviyo is required. The role requires comfort with email and video call communication, the ability to read API documentation, build logic flows, and troubleshoot integrations. While not expected to code, the ca…

Candidates should have 2-3 years of experience in Customer Success or Technical Account Management within the SaaS industry, or be a Technical Support professional ready to transition into Customer Success. Comfort with email and video call communication with customers is essential. Familiarity with marketing automation platforms such as Customer.io, Marketo, Braze, Iterable, ActiveCampaign, or Klaviyo is required. The role also requires the ability to understand API documentation, build logic f…

The ideal candidate will have over 10 years of experience in product design, with at least 5 years in a management or mentoring role. Proven leadership in complex initiatives such as information architecture overhauls, redesigns, and cross-platform projects is essential. Experience with design systems, component libraries, and Figma workflows is required, along with strong communication skills, particularly in remote and asynchronous environments. The candidate should be adept at navigating both…

Candidates must have at least 2 years of experience in full-cycle B2B SaaS or MarTech sales, specifically handling mid-market accounts. The role requires proven success in new customer acquisition and closing deals, familiarity with sales methodologies like MEDDPICC, and excellent written and verbal communication skills. Candidates must be located in the UK, Ireland, Canada, or the USA.