Digital Customer Success Program Manager

The Digital Customer Success Program Manager will design, implement, and iterate digital onboarding flows aligned with CS strategy. They will build and maintain automated lifecycle campaigns, partner with CX Ops to test and launch digital CS features, and serve as the internal champion for the digital stack. This role involves supporting CS team members on digital lifecycle execution, piloting A/B tests on messaging, analyzing digital engagement data, and documenting best practices. The manager will also champion a test-and-learn culture and own digital programs across the customer lifecycle, from activation to renewal.