Customer.io

Senior Backend Engineer, Platform

Apac, Apac, Uganda

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Software, SaaS, Marketing TechnologyIndustries

Requirements

Candidates should have typically 10+ years of experience building scalable, distributed systems in Go or similar statically typed languages. Deep experience with both relational (MySQL, Postgres) and non-relational (DynamoDB, BigTable) databases, comfort with cloud-native environments (AWS, GCP), and familiarity with APIs, observability, and operating production systems are required. A bias for action and pride in owning technical decisions are also essential.

Responsibilities

The Senior Backend Engineer will design and evolve distributed systems in Go to handle billions of daily events and messages, and store and index petabytes of data. They will lead architectural decisions for performance, reliability, and real-time event processing, and improve service-to-service communication. Responsibilities include uncovering and resolving system bottlenecks, tackling high-throughput challenges across data pipelines, queues, and scheduling infrastructure, and debugging production systems at scale. The role also involves sharing knowledge through videos, writing, and mentorship, and leveraging AI tools for prototyping and decision-making.

Skills

Distributed Systems
Go
System Architecture
Performance Optimization
Reliability Engineering
Real-time Event Processing
API Design
Messaging Systems
Event-Driven Architecture
Data Pipelines
Queueing Systems
Scheduling Infrastructure
Production Debugging
Scalability

Customer.io

Marketing automation for customer engagement

About Customer.io

Customer.io is a marketing automation platform that helps businesses engage with their customers throughout their lifecycle. It allows companies to segment their audience based on real-time events, enabling personalized messaging that enhances customer connections and engagement. Unlike many competitors, Customer.io offers A/B testing and professional support services to optimize marketing strategies. The goal is to empower businesses to send data-driven messages that improve customer engagement and drive revenue.

Portland, OregonHeadquarters
2012Year Founded
$9.6MTotal Funding
SEEDCompany Stage
Consulting, Consumer SoftwareIndustries
201-500Employees

Benefits

Unlimited Paid Time Off
Paid Parental Leave
Health Insurance
401(k) Company Match
Healthy Lifestyle Budget
Remote Work Options
Co-working Space Rental Reimbursement
Professional Development Budget
Home Office Stipend
Sabbatical Leave

Risks

Increased competition from other platforms integrating with Vision Pro.
Reliance on Twilio SMS could pose risks if service issues arise.
Emergence of comprehensive notification solutions like Knock challenges market position.

Differentiation

Customer.io offers real-time audience segmentation for personalized messaging.
The platform supports A/B testing for continuous campaign optimization.
Customer.io integrates with Vision Pro for VR marketing campaigns.

Upsides

Integration with Apple Vision Pro opens new VR marketing opportunities.
Partnership with Twilio enhances robust SMS messaging solutions.
Participation in CEE Startup Challenge expands market reach and innovation.

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