[Remote] Senior Backend Engineer, Platform at Customer.io

Apac, Apac, Uganda

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Software, SaaS, Marketing TechnologyIndustries

Requirements

Candidates should have typically 10+ years of experience building scalable, distributed systems in Go or similar statically typed languages. Deep experience with both relational (MySQL, Postgres) and non-relational (DynamoDB, BigTable) databases, comfort with cloud-native environments (AWS, GCP), and familiarity with APIs, observability, and operating production systems are required. A bias for action and pride in owning technical decisions are also essential.

Responsibilities

The Senior Backend Engineer will design and evolve distributed systems in Go to handle billions of daily events and messages, and store and index petabytes of data. They will lead architectural decisions for performance, reliability, and real-time event processing, and improve service-to-service communication. Responsibilities include uncovering and resolving system bottlenecks, tackling high-throughput challenges across data pipelines, queues, and scheduling infrastructure, and debugging production systems at scale. The role also involves sharing knowledge through videos, writing, and mentorship, and leveraging AI tools for prototyping and decision-making.

Skills

Distributed Systems

System Architecture

Performance Optimization

Reliability Engineering

Real-time Event Processing

API Design

Messaging Systems

Event-Driven Architecture

Data Pipelines

Queueing Systems

Scheduling Infrastructure

Production Debugging

Scalability

Customer.io

Marketing automation for customer engagement

About Customer.io

Customer.io is a marketing automation platform that helps businesses engage with their customers throughout their lifecycle. It allows companies to segment their audience based on real-time events, enabling personalized messaging that enhances customer connections and engagement. Unlike many competitors, Customer.io offers A/B testing and professional support services to optimize marketing strategies. The goal is to empower businesses to send data-driven messages that improve customer engagement and drive revenue.

Portland, OregonHeadquarters

2012Year Founded

$9.6MTotal Funding

SEEDCompany Stage

Consulting, Consumer SoftwareIndustries

201-500Employees

Benefits

Unlimited Paid Time Off

Paid Parental Leave

Health Insurance

401(k) Company Match

Healthy Lifestyle Budget

Remote Work Options

Co-working Space Rental Reimbursement

Professional Development Budget

Home Office Stipend

Sabbatical Leave

Risks

Increased competition from other platforms integrating with Vision Pro.

Reliance on Twilio SMS could pose risks if service issues arise.

Emergence of comprehensive notification solutions like Knock challenges market position.

Differentiation

Customer.io offers real-time audience segmentation for personalized messaging.

The platform supports A/B testing for continuous campaign optimization.

Customer.io integrates with Vision Pro for VR marketing campaigns.

Upsides

Integration with Apple Vision Pro opens new VR marketing opportunities.

Partnership with Twilio enhances robust SMS messaging solutions.

Participation in CEE Startup Challenge expands market reach and innovation.

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