Customer.io

Senior Backend Engineer, Platform

Americas

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software Development, Cloud Infrastructure, Distributed SystemsIndustries

Requirements

Candidates should possess significant experience (typically 10+ years) building scalable, distributed systems in Go (or similar statically typed languages), deep experience with databases – relational (MySQL, Postgres) and non-relational (DynamoDB, BigTable) – and how to make them fast, and comfort working in cloud-native environments (AWS, GCP). Familiarity with APIs, observability, and operating production systems is also required.

Responsibilities

The Senior Backend Engineer will design and evolve distributed systems in Go to handle billions of daily events and messages and store and index petabytes of data, lead architectural decisions around performance, reliability, and real-time event processing, improve service-to-service communication through better APIs, messaging systems, and event-driven patterns, work across teams to uncover bottlenecks and system issues, and resolve them for a smoother customer experience, tackle high-throughput challenges across data pipelines, queues, and scheduling infrastructure, debug production systems at scale using effective instrumentation, share knowledge and raise the bar through sharing progress publicly, and leverage AI tools to prototype, move faster, and make better decisions.

Skills

Go
Distributed Systems
API Design
Messaging Systems
Event-Driven Architecture
Performance Optimization
Reliability Engineering
Data Pipelines
Debugging
Instrumentation

Customer.io

Marketing automation for customer engagement

About Customer.io

Customer.io is a marketing automation platform that helps businesses engage with their customers throughout their lifecycle. It allows companies to segment their audience based on real-time events, enabling personalized messaging that enhances customer connections and engagement. Unlike many competitors, Customer.io offers A/B testing and professional support services to optimize marketing strategies. The goal is to empower businesses to send data-driven messages that improve customer engagement and drive revenue.

Portland, OregonHeadquarters
2012Year Founded
$9.6MTotal Funding
SEEDCompany Stage
Consulting, Consumer SoftwareIndustries
201-500Employees

Benefits

Unlimited Paid Time Off
Paid Parental Leave
Health Insurance
401(k) Company Match
Healthy Lifestyle Budget
Remote Work Options
Co-working Space Rental Reimbursement
Professional Development Budget
Home Office Stipend
Sabbatical Leave

Risks

Increased competition from other platforms integrating with Vision Pro.
Reliance on Twilio SMS could pose risks if service issues arise.
Emergence of comprehensive notification solutions like Knock challenges market position.

Differentiation

Customer.io offers real-time audience segmentation for personalized messaging.
The platform supports A/B testing for continuous campaign optimization.
Customer.io integrates with Vision Pro for VR marketing campaigns.

Upsides

Integration with Apple Vision Pro opens new VR marketing opportunities.
Partnership with Twilio enhances robust SMS messaging solutions.
Participation in CEE Startup Challenge expands market reach and innovation.

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