Product Manager

Salary: Not specified Location Type: Not specified Employment Type: Not specified

About Customer.io

Over 7,500 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About You

You're a highly autonomous product manager who thrives at the intersection of customer empathy, strategic clarity, and execution discipline. You love connecting the dots between problems and possibilities—translating feedback, data, and signals into meaningful product direction. You're energized by accelerating learning, simplifying complexity, and helping cross-functional teams ship excellent work that matters.

You approach product management as a decision-enablement function, not top-down ownership. You understand that the best outcomes come from framing the right problems, validating assumptions early, and collaborating deeply across disciplines.

You have the technical confidence and leadership capability to potentially serve as a Technology Lead on key initiatives, translating strategic product vision into project management.

What You'll Do

• Identify and validate customer problems through user research, usage analytics, partner insights, and AI-powered discovery tools.
• Rapidly prototype and run focused experiments to test hypotheses and de-risk new ideas early in the development process.
• Lead cross-functional planning by aligning Engineering, Design, and business stakeholders around clear product goals and trade-offs.
• Drive feature strategy and influence roadmaps by proposing initiatives rooted in customer impact and market opportunity.
• Break down complex projects into incremental, testable releases—using component reuse and system thinking to accelerate delivery.
• Collaborate closely with Tech Leads and Designers to shape solutions, assess feasibility, and fine-tune implementation details.
• Use AI-enhanced tools (e.g., for prototyping, journey mapping, or copy generation) to increase speed and creativity in product workflows.
• Define product success metrics upfront and track adoption, engagement, and retention to inform iterative improvement.
• Create and maintain clear product documentation, decisions, and async updates to support alignment across distributed teams.
• Mentor peers and cross-functional partners by modeling structured thinking, strong communication, and inclusive collaboration.
• Take on Technology Lead responsibilities for specific initiatives when needed, which may include data modeling, prototyping, coordinating engineering work, and managing delivery risks.
• Translate complex technical concepts between engineering teams and non-technical stakeholders, acting as a bridge for internal communication.

What We're Looking For

• 6+ years of product management experience, ideally including time in B2B SaaS or platforms that leverage behavioral data for automation or messaging.
• Strong analytical skills, comfort with metrics dashboards, and experience using data to shape direction and evaluate impact.
• Proven ability to lead feature development independently, reduce scope, and deliver successful outcomes with tight teams.
• High product intuition balanced with humility and experimentation—comfortable being wrong, eager to learn quickly.
• Exceptional written communication and decision-framing abilities, especially in remote and async-first environments.
• Experience using or developing AI-powered tooling in your product workflow is a plus.

Nice to Have

• Technical background with demonstrated ability to build basic web applications, write scripts, and work with engineering teams on topics such as data models, APIs, and performance requirements.
• Track record of serving as a point of contact or DRI (Directly Responsible Individual) for engineering initiatives, with the ability to choose objectives and navigate trade-offs.
• Comfort with... (Information truncated)