Customer.io

Senior Product Manager, Data & Integrations

Americas

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, Marketing Technology, Customer EngagementIndustries

Requirements

Candidates should have 6+ years of product management experience, preferably in B2B SaaS or platforms using behavioral data for automation or messaging. Strong analytical skills, comfort with metrics dashboards, and experience using data to shape direction and evaluate impact are essential. Proven ability to lead feature development independently, reduce scope, and deliver successful outcomes with tight teams is required. Exceptional written communication and decision-framing abilities, especially in remote and async-first environments, are also necessary. A technical background with the ability to build basic web applications, write scripts, and work with engineering teams on data models, APIs, and performance requirements is a plus. Experience using or developing AI-powered tooling in product workflows is also a plus.

Responsibilities

The Senior Product Manager will identify and validate customer problems through user research, usage analytics, partner insights, and AI-powered discovery tools. They will rapidly prototype and run focused experiments to test hypotheses and de-risk new ideas. Responsibilities include leading cross-functional planning by aligning Engineering, Design, and business stakeholders around clear product goals and trade-offs. The role involves driving feature strategy and influencing roadmaps by proposing initiatives rooted in customer impact and market opportunity. This includes breaking down complex projects into incremental, testable releases and collaborating closely with Tech Leads and Designers to shape solutions. The Product Manager will use AI-enhanced tools to increase speed and creativity in product workflows, define product success metrics, and track adoption, engagement, and retention. They will also create and maintain clear product documentation, mentor peers, and may take on Technology Lead responsibilities for specific initiatives, including data modeling, prototyping, coordinating engineering work, and managing delivery risks. Translating complex technical concepts between engineering teams and non-technical stakeholders is also a key responsibility.

Skills

Product Management
User Research
Usage Analytics
Prototyping
Experimentation
Cross-functional Collaboration
Roadmap Planning
Agile Methodologies
Data Analysis
System Thinking
Technical Leadership

Customer.io

Marketing automation for customer engagement

About Customer.io

Customer.io is a marketing automation platform that helps businesses engage with their customers throughout their lifecycle. It allows companies to segment their audience based on real-time events, enabling personalized messaging that enhances customer connections and engagement. Unlike many competitors, Customer.io offers A/B testing and professional support services to optimize marketing strategies. The goal is to empower businesses to send data-driven messages that improve customer engagement and drive revenue.

Portland, OregonHeadquarters
2012Year Founded
$9.6MTotal Funding
SEEDCompany Stage
Consulting, Consumer SoftwareIndustries
201-500Employees

Benefits

Unlimited Paid Time Off
Paid Parental Leave
Health Insurance
401(k) Company Match
Healthy Lifestyle Budget
Remote Work Options
Co-working Space Rental Reimbursement
Professional Development Budget
Home Office Stipend
Sabbatical Leave

Risks

Increased competition from other platforms integrating with Vision Pro.
Reliance on Twilio SMS could pose risks if service issues arise.
Emergence of comprehensive notification solutions like Knock challenges market position.

Differentiation

Customer.io offers real-time audience segmentation for personalized messaging.
The platform supports A/B testing for continuous campaign optimization.
Customer.io integrates with Vision Pro for VR marketing campaigns.

Upsides

Integration with Apple Vision Pro opens new VR marketing opportunities.
Partnership with Twilio enhances robust SMS messaging solutions.
Participation in CEE Startup Challenge expands market reach and innovation.

Land your dream remote job 3x faster with AI