Customer.io

Technical Director

Americas

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, Marketing Technology, AIIndustries

Requirements

Candidates must have over 10 years of software engineering experience, with at least 5 years in founder, principal, or staff technical leadership roles. Proven ability to take projects from concept to launch and transition them into durable systems is required, along with deep expertise in cloud-native architecture, distributed systems, and backend infrastructure. Experience building with or evaluating modern AI tooling and opportunities, along with excellent communication skills across writing, verbal collaboration, and architectural thinking, is essential. A high-context thinker who moves fast, makes good calls, and ships with care is also sought.

Responsibilities

The Technical Director will architect and build new capabilities from scratch, guiding them through scale. They will prototype smarter product experiences using modern AI tools, lead technical strategy and decision-making on early-stage product bets, and partner across disciplines to define product direction. Responsibilities include writing production code, shaping architecture, telling a clear technical story, and setting up long-term success through clean handoffs, documentation, and strong technical vision. The role involves influencing without authority by driving big ideas forward from an individual contributor seat.

Skills

Go
React
Ember
AI
LLMs
Agents
Embeddings
Technical Leadership
Architecture
Strategy
Execution
Problem-Solving
Communication

Customer.io

Marketing automation for customer engagement

About Customer.io

Customer.io is a marketing automation platform that helps businesses engage with their customers throughout their lifecycle. It allows companies to segment their audience based on real-time events, enabling personalized messaging that enhances customer connections and engagement. Unlike many competitors, Customer.io offers A/B testing and professional support services to optimize marketing strategies. The goal is to empower businesses to send data-driven messages that improve customer engagement and drive revenue.

Portland, OregonHeadquarters
2012Year Founded
$9.6MTotal Funding
SEEDCompany Stage
Consulting, Consumer SoftwareIndustries
201-500Employees

Benefits

Unlimited Paid Time Off
Paid Parental Leave
Health Insurance
401(k) Company Match
Healthy Lifestyle Budget
Remote Work Options
Co-working Space Rental Reimbursement
Professional Development Budget
Home Office Stipend
Sabbatical Leave

Risks

Increased competition from other platforms integrating with Vision Pro.
Reliance on Twilio SMS could pose risks if service issues arise.
Emergence of comprehensive notification solutions like Knock challenges market position.

Differentiation

Customer.io offers real-time audience segmentation for personalized messaging.
The platform supports A/B testing for continuous campaign optimization.
Customer.io integrates with Vision Pro for VR marketing campaigns.

Upsides

Integration with Apple Vision Pro opens new VR marketing opportunities.
Partnership with Twilio enhances robust SMS messaging solutions.
Participation in CEE Startup Challenge expands market reach and innovation.

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