[Remote] Technical Director at Customer.io

Americas

Apply Now

Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Marketing Technology, AIIndustries

Requirements

Candidates must have over 10 years of software engineering experience, with at least 5 years in founder, principal, or staff technical leadership roles. Proven ability to take projects from concept to launch and transition them into durable systems is required, along with deep expertise in cloud-native architecture, distributed systems, and backend infrastructure. Experience building with or evaluating modern AI tooling and opportunities, along with excellent communication skills across writing, verbal collaboration, and architectural thinking, is essential. A high-context thinker who moves fast, makes good calls, and ships with care is also sought.

Responsibilities

The Technical Director will architect and build new capabilities from scratch, guiding them through scale. They will prototype smarter product experiences using modern AI tools, lead technical strategy and decision-making on early-stage product bets, and partner across disciplines to define product direction. Responsibilities include writing production code, shaping architecture, telling a clear technical story, and setting up long-term success through clean handoffs, documentation, and strong technical vision. The role involves influencing without authority by driving big ideas forward from an individual contributor seat.

Skills

React

Ember

LLMs

Agents

Embeddings

Technical Leadership

Architecture

Strategy

Execution

Problem-Solving

Communication

Customer.io

Marketing automation for customer engagement

About Customer.io

Customer.io is a marketing automation platform that helps businesses engage with their customers throughout their lifecycle. It allows companies to segment their audience based on real-time events, enabling personalized messaging that enhances customer connections and engagement. Unlike many competitors, Customer.io offers A/B testing and professional support services to optimize marketing strategies. The goal is to empower businesses to send data-driven messages that improve customer engagement and drive revenue.

Portland, OregonHeadquarters

2012Year Founded

$9.6MTotal Funding

SEEDCompany Stage

Consulting, Consumer SoftwareIndustries

201-500Employees