Head of Product Design
KustomerSalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, Marketing Technology, Customer CommunicationIndustries
Requirements
The ideal candidate will have over 10 years of experience in product design, with at least 5 years in a management or mentoring role. Proven leadership in complex initiatives such as information architecture overhauls, redesigns, and cross-platform projects is essential. Experience with design systems, component libraries, and Figma workflows is required, along with strong communication skills, particularly in remote and asynchronous environments. The candidate should be adept at navigating both 0-to-1 and iterative product design processes, with proficiency in accessibility, responsive UI, and UX best practices. A background in B2B SaaS, MarTech, or data-rich product environments is preferred.
Responsibilities
The Product Design Manager will lead a team of 3-6 product and systems designers, managing and mentoring them through pivotal growth stages. They will own high-impact design initiatives, acting as the Directly Responsible Individual (DRI) for projects like information architecture overhauls and app redesigns. Responsibilities include driving design quality across UX, UI, accessibility, and usability, as well as evolving the company's design system. The manager will also foster a culture of feedback, inclusivity, and async-first communication, while collaborating with Product Managers and Engineers on strategy, roadmap, and delivery.
Skills
Product Design
Design Management
Information Architecture
UI Design
UX Design
Design Systems
Mentoring
Cross-platform design
Accessibility
Usability
AI workflows
Customer.io
Marketing automation for customer engagement
About Customer.io
Customer.io is a marketing automation platform that helps businesses engage with their customers throughout their lifecycle. It allows companies to segment their audience based on real-time events, enabling personalized messaging that enhances customer connections and engagement. Unlike many competitors, Customer.io offers A/B testing and professional support services to optimize marketing strategies. The goal is to empower businesses to send data-driven messages that improve customer engagement and drive revenue.
Portland, OregonHeadquarters
2012Year Founded
$9.6MTotal Funding
SEEDCompany Stage
Consulting, Consumer SoftwareIndustries
201-500Employees
Benefits
Unlimited Paid Time Off
Paid Parental Leave
Health Insurance
401(k) Company Match
Healthy Lifestyle Budget
Remote Work Options
Co-working Space Rental Reimbursement
Professional Development Budget
Home Office Stipend
Sabbatical Leave
Risks
Increased competition from other platforms integrating with Vision Pro.
Reliance on Twilio SMS could pose risks if service issues arise.
Emergence of comprehensive notification solutions like Knock challenges market position.
Differentiation
Customer.io offers real-time audience segmentation for personalized messaging.
The platform supports A/B testing for continuous campaign optimization.
Customer.io integrates with Vision Pro for VR marketing campaigns.
Upsides
Integration with Apple Vision Pro opens new VR marketing opportunities.
Partnership with Twilio enhances robust SMS messaging solutions.
Participation in CEE Startup Challenge expands market reach and innovation.
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