Customer.io

Engineering Manager, Data Pipelines and Integrations

Americas

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Communication, SaaSIndustries

Requirements

Candidates should have 3+ years of experience managing engineers at a SaaS company, a track record of driving execution in complex or fast-moving environments, and comfort navigating ambiguity. A strong technical background is necessary to participate in architecture discussions and design reviews, along with experience building high-performing, inclusive, and collaborative teams.

Responsibilities

The Engineering Manager will lead their team to deliver customer value by owning projects end-to-end, foster a culture of knowledge sharing and collaboration, and make confident decisions in ambiguous situations. They will partner with other departments to align engineering efforts, champion AI tools for faster prototyping and smarter shipping, and advocate for the customer perspective in technical decision-making. The manager will drive impact through thoughtful delegation, intentional coaching, and creating conditions for team leadership.

Skills

Data Pipelines
Integrations
Go
React
Ember
AI
Leadership
Coaching
Collaboration
Decision Making
Customer Success
Problem Solving

Customer.io

Marketing automation for customer engagement

About Customer.io

Customer.io is a marketing automation platform that helps businesses engage with their customers throughout their lifecycle. It allows companies to segment their audience based on real-time events, enabling personalized messaging that enhances customer connections and engagement. Unlike many competitors, Customer.io offers A/B testing and professional support services to optimize marketing strategies. The goal is to empower businesses to send data-driven messages that improve customer engagement and drive revenue.

Portland, OregonHeadquarters
2012Year Founded
$9.6MTotal Funding
SEEDCompany Stage
Consulting, Consumer SoftwareIndustries
201-500Employees

Benefits

Unlimited Paid Time Off
Paid Parental Leave
Health Insurance
401(k) Company Match
Healthy Lifestyle Budget
Remote Work Options
Co-working Space Rental Reimbursement
Professional Development Budget
Home Office Stipend
Sabbatical Leave

Risks

Increased competition from other platforms integrating with Vision Pro.
Reliance on Twilio SMS could pose risks if service issues arise.
Emergence of comprehensive notification solutions like Knock challenges market position.

Differentiation

Customer.io offers real-time audience segmentation for personalized messaging.
The platform supports A/B testing for continuous campaign optimization.
Customer.io integrates with Vision Pro for VR marketing campaigns.

Upsides

Integration with Apple Vision Pro opens new VR marketing opportunities.
Partnership with Twilio enhances robust SMS messaging solutions.
Participation in CEE Startup Challenge expands market reach and innovation.

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